At a Glance
- Tasks: Manage calls, monitor CCTV, and support mobile response units.
- Company: Join a dedicated team ensuring safety across North England.
- Benefits: Enjoy 28 days holiday, full training, and a pension scheme.
- Other info: Flexible shifts including nights and weekends; uniform provided.
- Why this job: Be part of a supportive, inclusive culture that values your growth.
- Qualifications: Strong communication, IT skills, and a reliable work history required.
The predicted salary is between 24000 - 36000 £ per year.
£14.50 per hour
Based in our Carlisle Office
Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We're looking for a friendly and proactive Administrator to join our Operations Team-playing a key role in keeping our security services running smoothly during nights and weekends.
Working with a wide range of clients across the North England to keep people, properties, and businesses safe. The focus of the control room is the responsibility for the out of hours operational delivery and ensuring the safety of our security officers is monitored. Our team is the heart of everything we do-we believe in treating our people well, supporting their growth, and creating a workplace that’s inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.
Job Description
Role & Responsibilities:
- Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
- Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
- Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
- Monitoring CCTV.
- Liaising with our mobile response units.
Skills & Experience:
- A passion for delivering excellent customer service levels.
- A natural problem solver who can multitask and prioritise.
- Excellent communication skills, (written and verbal) including a polite professional telephone manner.
- Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
- Be able to work under pressure with a positive attitude.
Applicants must be:
- Smart, polite, and approachable
- Punctual and dependable
- Flexible with shift work (including weekends and nights)
- Able to provide a 5-year checkable work history for BS7858 screening
Benefits of the role:
- Full training will be provided
- 28 days holiday (pro rata for part time hours)
- Company contributory pension scheme available
- Full uniform provided
- Double time on bank holidays
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
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Control Room Operator in Carlisle employer: Northern Security Limited
Northern Security Limited is an excellent employer that prioritises the well-being and professional development of its staff. With a strong focus on creating a supportive work culture, employees benefit from flexible shift patterns, a comprehensive pension plan, and the provision of uniforms, all while contributing to a safe environment in the vibrant Stockton-on-Tees community. Join us to be part of a dedicated team where your role as a Security Officer is valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator in Carlisle
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Control Room Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Northern Security Limited. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Control Room Operator candidates.
✨Directly Apply to Northern Security Limited
Don’t forget to apply for the Control Room Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Northern Security Limited.
We think you need these skills to ace Control Room Operator in Carlisle
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Northern Security Limited. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Northern Security Limited.
How to prepare for a job interview at Northern Security Limited
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Northern Security Limited.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Northern Security Limited.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Northern Security Limited.
