Operations Manager
Northern Security is growing, and we are looking for an Operations Manager to manage our Security Officers across Carlisle and Cumbria.
You will be out on site regularly, getting to know our officers, checking in on their welfare, carrying out KPI visits and appraisals, and making sure they have the training they need for the sites they work on. Where there are performance issues, you will deal with them.
Reporting to the Head of Operations, you will lead the officer team across the region and work with our customers to make sure they are happy with the service they receive.
Our operation runs 24/7, so this is not a 9 to 5 role. You will plan your own hours around the needs of the business, which will predominantly include evenings, nights and weekends, and you will also cover Security Officer shifts when needed.
Location: Carlisle / Cumbria, travelling to sites across the region
Pay: £14.98 per hour (approx. £37,400 per annum)
Hours: 48 hours per week, flexible across a 24/7 operation
Benefits: Company vehicle and 28 days holiday (Including bank holidays)
Key Responsibilities
Officer Management & Welfare:
- Build good, long-term working relationships with our Security Officers
- Lead the team across the region and set clear performance objectives
- Carry out regular KPI visits and welfare checks
- Provide relief Security Officer cover when required
Performance & Development:
- Carry out 1-2-1s, performance reviews and appraisals
- Give feedback and coaching to help officers improve
- Deal with performance issues, including investigations and meetings where needed
Inductions & Training:
- Carry out inductions for new officers
- Complete training plans with officers and make sure site requirements are met
Customer Liaison:
- Keep track of customer feedback and satisfaction
- Deal with customer issues on site and look for ways to improve the service
- Work with the wider team to resolve operational issues
Essential Requirements:
- Experience of managing a team
- Experience of building and maintaining customer relationships
- Good IT and admin skills
- Full UK driving licence
- SIA licence, or willing to obtain one
- Able to work flexibly, including evenings, nights and weekends
Advantageous Experience:
- Experience in the security industry
Key Competencies:
- Good communicator who can build relationships at all levels
- Able to solve problems and make decisions
- Well organised and good at managing your time
- Open to feedback and confident giving it
If you feel this opportunity matches your experience and aspirations, we welcome your CV and a covering letter detailing the skills, knowledge, and personal qualities you can contribute to our team.
Operations Manager in Carlisle employer: Northern Security Limited
Northern Security Limited is an excellent employer that prioritises the well-being and professional development of its staff. With a strong focus on creating a supportive work culture, employees benefit from flexible shift patterns, a comprehensive pension plan, and the provision of uniforms, all while contributing to a safe environment in the vibrant Stockton-on-Tees community. Join us to be part of a dedicated team where your role as a Security Officer is valued and recognised.
