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- Tasks: Manage calls, respond to incidents, and support colleagues in a fast-paced environment.
- Company: Join a supportive team dedicated to excellent customer service.
- Benefits: Competitive pay, full training, 28 days holiday, and a pension scheme.
- Why this job: Be a key player in keeping services running smoothly and make a real impact.
- Qualifications: Strong communication skills, problem-solving abilities, and attention to detail.
- Other info: Enjoy a dynamic role with opportunities for growth in a diverse workplace.
The predicted salary is between 13 - 16 £ per hour.
£***** per hour | Full-Time | 6.30am to 6.30 pm
Shift pattern: 2 days on, 2 days off and 3 days on - week 1; 2 days off, 2 days on and 3 days off - week 2.
Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Co-Ordinator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours. This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You'll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.
What You’ll Be Doing:
- Managing incoming calls, prioritising and responding in line with company procedures and industry requirements.
- Accurately recording incidents and events using company systems and reporting tools.
- Conducting employee welfare calls and resolving dropped shifts or absence cover.
- Monitoring CCTV and reporting anything out of the ordinary.
- Liaising with mobile response units to ensure effective incident handling.
What We’re Looking For:
- A genuine passion for delivering excellent customer service.
- Strong problem-solving skills with the ability to multitask and prioritise effectively.
- Clear, confident communication skills (both written and verbal).
- A polite, professional telephone manner.
- Strong IT and administrative skills with excellent attention to detail.
- Professional and confident working independently.
What We Offer:
- Competitive pay of £***** per hour.
- Full training on all systems and procedures.
- 28 days holiday (pro rata for part-time roles).
- Company contributory pension scheme.
- Full uniform provided.
- A supportive and inclusive working environment.
We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience, and potential, free from discrimination or harassment.
Control Room Coordinator in Carlisle employer: Northern Security Limited
Contact Detail:
Northern Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Coordinator in Carlisle
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role requires clear and confident communication, try mock interviews with friends or family to get comfortable expressing your thoughts.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled challenges. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the team you'll be joining.
We think you need these skills to ace Control Room Coordinator in Carlisle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Control Room Coordinator role. Use keywords from the job description to show us you understand what we're looking for.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your written application reflects that. Keep it professional but friendly, and don’t forget to proofread for any typos or errors!
Highlight Your Problem-Solving Abilities: We want to see how you handle pressure and multitask. Share examples in your application that demonstrate your strong problem-solving skills and ability to prioritise effectively.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Northern Security Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Control Room Coordinator role. Familiarise yourself with the key responsibilities like managing calls, incident reporting, and liaising with mobile units. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare to discuss examples of how you've effectively communicated in past jobs. Think about times when you had to handle difficult conversations or relay important information clearly. Practising these scenarios can help you feel more confident during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific examples of how you've tackled challenges in previous roles. The interviewer will likely want to know how you prioritise tasks and manage pressure, so think of situations where you successfully multitasked or resolved issues quickly and efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might ask about the team dynamics, training processes, or how success is measured in the position. Thoughtful questions can leave a lasting impression on the interviewer.
