We are delighted to be supporting an established organisation in the appointment of an experienced Contract Manager to join its team based in Glasgow.
This is an excellent opportunity for a commercially focused professional who enjoys building strong client relationships, managing complex service contracts and driving operational performance.
Working closely with senior leadership and operational teams, you will take ownership of key customer contracts, ensuring service delivery meets contractual commitments while identifying opportunities to enhance performance, strengthen partnerships and maximise commercial value.
As Contract Manager, you will be responsible for overseeing the successful delivery and ongoing management of customer contracts, acting as a key point of contact for clients and ensuring consistently high standards of service.
Your responsibilities will include:
Managing customer contracts to ensure service delivery meets agreed obligations, performance measures and commercial expectations.
Developing and maintaining strong, collaborative relationships with key clients and stakeholders.
Acting as the primary escalation point for contractual and service-related issues, taking ownership of resolutions.
Monitoring contract performance, identifying risks and implementing improvements where required.
Leading regular client performance reviews, governance meetings and reporting activities.
Working closely with operational and senior management teams to ensure services are delivered effectively.
Managing the commercial aspects of contracts, including pricing adjustments, financial performance and contractual compliance.
Identifying opportunities to enhance existing services and deliver additional value for customers.
Supporting wider business development and bid opportunities where required.
We are looking for an experienced Contract Manager who combines strong commercial awareness with excellent relationship management and communication skills.
You will ideally bring:
Proven experience managing complex commercial contracts within a customer-focused or service delivery environment.
Strong stakeholder management skills, with the confidence to engage and influence at a senior level.
A solid understanding of contract financials, commercial performance and profitabilit...
Contract Manager in Glasgow employer: northern recruitment group
Join a well-established and highly regarded claimant personal injury law firm that prioritises employee growth and a supportive work culture. As an EL PL Claims Handler, you will benefit from competitive salaries, performance-related bonuses, and hybrid working options, all while being part of a collaborative team dedicated to excellent client care. This role offers meaningful career progression opportunities within a respected practice, making it an ideal environment for those looking to advance their careers in personal injury law.
Contact Details:
northern recruitment group Recruitment Team
