Client solutions Team leader

We are currently working with a company who are looking for a Team Manager to join the Operations Department, where you will be managing the teams daily operations, their performance and aiming to create improvements within the team.

This is a permanent role based in Glasgow, with a salary between £36,000 and £41,000.

About the role:

You will have the opportunity to make an impact on both the team and clients by maintaining high standards of service quality and efficiency. By monitoring the delivery off service standards you will encourage and drive quality through making changes and improvements.

This isn’t a traditional Team Manager role, they are looking for someone who is capable of building strong relationships and with their team and empower them. You will be given the opportunity to get involved in a variety of projects meaning no two days will be the same.

What’s in it for you:

By joining this company you will receive a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:

• Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.

• Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.

• Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

The role:

• Monitor and report on SLA and KPI performance, ensuring the team stays aligned with targets.

• Investigate risk events through root cause analysis and implement effective preventative measures.

• Collaborate across the business to deliver exceptional service outcomes.

• Ensure compliance with and attestation to the Control Framework.

• Address escalated issues promptly, making decisive actions to resolve challenges effectively.

• Represent your team and client solutions in project meetings, maintaining a focus on delivering positive outcomes for clients and advisers.

• Tackle complex client issues with real-time problem-solving and agreed solutions.

• Coach and mentor your team, fostering their growth and success.

• Promote behavioural change by driving awareness and understanding of policies and risks.

• Identify opportunities to enhance the customer experience and lead initiatives to implement improvements.

• Work closely with other team managers to maintain consistent service levels across the department and share best practices.

A bit about you

If you are someone who people would describe as resilient then this role is perfect for you! You should be someone who can hit the ground running, whilst trying to do things differently. Working in a team to achieve goals is key and motivating others to make sure everyone stays on track. You will be working on a variety of projects to deliver successful outcomes, meaning you will be wearing many hats in an ever-evolving environment.

You should be someone who is always striving for a better way of doing things, even if it can't be applied immediately. By managing smaller teams you will always be learning and having your own responsibilities.

This is a company that place importance on cultural contribution, above technical ability, but to thrive in this role we’d really like you to have:

• Proven experience in Team Management (preferably in Financial Services sector)

• Strong ability to think on your feet

• Control & Risk Management experience

• Vast experience of leading a team and enjoy coaching others to help them succeed

• A track record of collaborating across teams to deliver customer/business benefit

• Excellent communication skills, both written and verbal

• A strong understanding of how to deliver good customer outcomes

Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.