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- Tasks: Investigate delays, manage data, and support performance teams to improve services.
- Company: Join Northern, the heartbeat of the North, connecting communities and driving growth.
- Benefits: Enjoy free travel, generous pension, enhanced family benefits, and exclusive discounts.
- Why this job: Make a real impact on rail travel while developing your skills in a dynamic environment.
- Qualifications: Strong communication, organisational skills, and proficiency in Microsoft Office required.
- Other info: Great career development opportunities and a commitment to equality and inclusion.
The predicted salary is between 27000 - 40000 ÂŁ per year.
Performance Coordinator – Manchester
Location: Manchester, United Kingdom
Business Area: Greater Manchester, Merseyside, Lancashire & Cumbria
Reports to: Operations Manager
Safety Critical Post: No
Salary: ÂŁ33,128
Delays happen – but how we understand and manage them makes all the difference. As Performance Coordinator, you’ll be the person turning data into action. By investigating delay reports and supporting our performance teams, you’ll help us recover quickly, spot patterns, and improve services across the North.
This is a role for someone who loves detail, thrives in a fast-paced environment, and enjoys being part of the bigger picture – keeping people moving and journeys running smoothly.
What you’ll be doing
- Investigating real-time delays using NTL systems such as Kestrel, IRMA rosters, Trust and other systems
- Accurately inputting and managing data in delay reporting software
- Liaising with traincrew, managers, and performance teams to confirm causes of delay
- Analysing trends to support performance improvement initiatives
- Producing reports and escalating unresolved issues where needed
About you
- A good understanding of train service operations
- Proficiency in Microsoft Office – Excel, Word, and PowerPoint
- Strong communication skills and confidence working across teams
- Great organisational skills and the ability to work independently
- Experience with performance systems (like Kestrel) is desirable but not essential
What’s in it for you?
At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:
- 🚆 Free Travel: Unlimited free travel for you, your partner, and your dependants on Northern services. Plus, up to 75% discount on other networks in the UK and Europe.
- đź’° Generous Pension Scheme: We top up your contributions by 1.5 times.
- 👶 Enhanced Family Benefits: 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- 🚲 Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- đźš— Electric Car Scheme: Lease a brand new electric or plug-in hybrid car.
- 🛍 Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- 🌴 Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
- đź“ž Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- 📚 Training and Career Development: Tailored training, recognised qualifications and career pathways no matter what part of the business you’re in.
- 🌟 Recognition: From Northern Lights to Northern Sparks, we celebrate brilliance every day.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. We’re committed to equality and inclusion, and we’re a Level 2 Disability Confident employer. All successful offers will be subject to a DBS check and a medical assessment.
A place for everyone
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. No matter your background, there’s a place for you here in the railway.
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Performance Coordinator - Manchester employer: Northern rail
Contact Detail:
Northern rail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Coordinator - Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills as a Performance Coordinator can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your analytical skills and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and being part of the Northern family.
We think you need these skills to ace Performance Coordinator - Manchester
Some tips for your application 🫡
Show Your Passion for Performance: When you're writing your application, let your enthusiasm for performance and data shine through. We want to see how you can turn numbers into action and improve services, so share any relevant experiences that highlight your skills in this area.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Performance Coordinator role. Highlight your understanding of train service operations and any experience with performance systems, even if it's not essential. This shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-organised application that showcases your communication skills and attention to detail.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re proactive and keen to be part of our journey at Northern.
How to prepare for a job interview at Northern rail
✨Know Your Data
As a Performance Coordinator, you'll be turning data into action. Brush up on your understanding of delay reporting systems like Kestrel and IRMA. Familiarise yourself with how these systems work and be ready to discuss how you would use them to investigate delays.
✨Showcase Your Communication Skills
You'll need to liaise with various teams, so practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or collaborating with others.
✨Demonstrate Organisational Skills
This role requires great organisational skills. Think of instances where you've successfully managed multiple tasks or projects. Be ready to explain your methods for staying organised and prioritising work in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to performance improvement initiatives or handling unresolved issues. Think through how you would analyse trends and what steps you would take to improve services.