Telecommunications Technician

An exciting opportunity has arisen for an enthusiastic Telecoms Technician to join us. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future. Our vision is to be the best energy company in serving our 3.9 million homes, whilst delivering a sustainable energy solution. As a telecoms technician you will be working primarily within the Telecommunications operations delivery team this role is responsible for supporting the IS Operations Manager (Telecoms) and Lead Engineers in the management of incidents and the maintenance functions in the Northern Powergrid region and to support the Telecoms Service desk and associated processes including change requests and service incident SLA performance. What We offer: Along with a competitive salary between £32,689 – £47,541, we also offer great benefits including: Enrolment into our Pension Scheme, with a generous company contribution Free onsite car parking Annual leave of 25 days + bank holiday entitlement 37 hours per week Agile working arrangements with 1 day per week working from home Potential for overtime at excellent rates Employment benefits package including free tickets to local tourist attraction Key Responsibilities • Ensure delivery of the maintenance and incident functions within telecoms operations • Provide support for the Telecoms operational and Non-operational Networks • Provide out of hours support to major incident declarations (MIMP) • Participate in the Telecommunications out of hour’s standby provision • Make judgement on fault priorities and restoration strategy using network management tools and the incident reporting systems, • Ensure following any changes accountable to you, that system records and monitoring accurately reflects the current network configuration • Comply with all requirements in relation to incident and change control processes. • Comply at all times with health, safety and environment policies and procedures. • Understanding and use of system management and monitoring tools to provide reliable service to our internal customers. • Provide your continual self-development and technical training to maintain an appropriate and current understanding of industry best practices and technology advancements with manufacturer equipment as required. • Co-operate with and fully Support the Internal and External Auditing. • Provide appropriate support to other Team members as required. Key Competencies Key Competencies: •A proven technical background and a keen interest in Telecoms systems and technology in general. •Knowledge of Incident management systems and /or service desk environments •Ability to provide technically orientated user support at a level that is understood by a non-technical users •Familiar with the use of Network Management tools (Training will be provided) •Able to work within small teams. •Good IT skills Qualifications & Attributes Qualifications and Attributes Essential Qualifications: Educated to Higher Education Qualification (FHEQ) – Level 3 or equivalent Essential Experience: Two Years (2) experience of Copper/fibre cable systems OR Two Years (2) experience of Digital Microwave / Transmission Systems OR Two Years (2) experience of IP or Telecoms Networks Desirable Qualifications: ITIL Foundation Desirable Experience: Previous experience of Telecoms systems e.g. Microwave, Transmission, UHF radio Power distribution environments Knowledge of incident management systems Experience with the configuration and maintenance of MDM applications Additional Information Telecoms systems training will be provided Click here to apply today / email your cv to recruitment@northernpowergrid.com referencing R6901 Visit northernpowergrid.com/careers to find out more about this and other career opportunities. Posted: 22 Nov 2024 Closing date for applications: 6 Dec 2024 Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.