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- Tasks: Lead a team to enhance customer service and drive process improvements.
- Company: A top energy company focused on quality support services.
- Benefits: Attractive salary, annual performance bonus, and comprehensive benefits.
- Why this job: Make a real difference in customer service while leading a dynamic team.
- Qualifications: Strong leadership experience in customer service and efficiency improvement.
- Other info: Join a forward-thinking company with great career advancement opportunities.
The predicted salary is between 60000 - 65000 £ per year.
A leading energy company is seeking a Customer Service Support Manager to oversee high-quality support services and drive process improvements. The role entails effective stakeholder engagement, performance management, and ensuring adherence to service standards.
Candidates should possess a strong leadership background in customer service and proven experience in driving efficiency.
An attractive salary of £60,000 - £65,000 is offered, along with benefits including an annual performance bonus of up to 15%.
Senior Customer Service Leader - Process Improvement in Sunderland employer: Northern Powergrid
Contact Detail:
Northern Powergrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Leader - Process Improvement in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service leadership and process improvement. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've driven efficiency and improved processes in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Senior Customer Service Leader. Plus, you'll be the first to know about new opportunities tailored to your skills.
We think you need these skills to ace Senior Customer Service Leader - Process Improvement in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in customer service and any process improvement initiatives you've led. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving efficiency in customer service. We love seeing candidates who can articulate their vision for improving processes and engaging stakeholders.
Showcase Relevant Skills: When filling out your application, emphasise skills that are crucial for this role, like performance management and stakeholder engagement. We’re looking for someone who can hit the ground running, so make those skills pop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Northern Powergrid
✨Know Your Stuff
Make sure you understand the energy sector and the specific challenges it faces in customer service. Brush up on process improvement methodologies like Lean or Six Sigma, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in customer service. Think about times when you successfully managed a team or improved service standards. Be ready to discuss how you engage stakeholders and drive performance.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to identify inefficiencies and implement solutions. Have a few scenarios in mind where you turned a challenging situation into a success story, focusing on the impact of your actions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current processes and future goals. This shows your genuine interest in the role and helps you gauge if the company aligns with your values and career aspirations.
