Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead exciting projects to enhance customer service and drive positive change.
- Company: Join Northern Powergrid, a forward-thinking company powering millions.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous holiday allowances.
- Why this job: Make a real impact on customer experiences in the energy sector.
- Qualifications: Experience in customer service improvement and project management is essential.
- Other info: Collaborative environment with excellent career growth opportunities.
The predicted salary is between 45000 - 50000 £ per year.
Are you ready to power everyday life for millions? Join #TeamPowergrid and power your career! An exciting opportunity has arisen to join a forward-thinking organisation powering 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire, and northern Lincolnshire areas. Northern Powergrid is committed to creating a greener energy system while delivering exceptional customer experiences and setting new standards in the energy sector.
As a Customer Service Improvement Project Manager you will be responsible for driving improvement in the Customer Service offering at Northern Powergrid. You will work with the team to successfully develop existing processes whilst also delivering new initiatives to improve the customer service proposition resulting in a 10 out of 10 service. This role involves high levels of collaboration and the ability to influence across the company.
Along with a competitive salary between £45,000- £50,000, we also offer great benefits such as:
- Up to 15% Performance Bonus
- 25 days holiday plus bank holidays and the ability to trade holidays as tenure increases
- Excellent opportunities for career growth
- Onsite parking
We’re excited to hear from candidates with a passion for our company and the industry and a desire to succeed. Apply now and we’ll be in touch.
Key Responsibilities
- Champion improvement in customer service, delivering tactical and strategic initiatives on time, to the expected quality requirements and within budget.
- Generate and develop ideas to continually improve our service offering – using voice of the customers, industry insight and best practice in Customer Service as a guide.
- Create and maintain collaborative relationships with key business stakeholders and customers to enable successful deployment of the customer service improvement programme.
- Facilitate, lead and support workshops and meetings with appropriate stakeholders (including the SLT), including planning, facilitation, and action follow up.
- Perform quantitative and qualitative analysis to inform actions, using a range of data sources to underpin recommendations.
- Create and deliver engaging communications for colleagues so they can see the progress against improvement plan initiatives, whilst having a mechanism for feedback.
- Ability to analyse information and recommend improvement propositions.
- Ability to adapt to changing demands and priorities.
- Strong problem-solving skills and attention to detail.
- Ability to work on concurrent tasks whilst meeting agreed deadlines.
- Ability to work with and influence senior stakeholders.
Essential Qualifications & Experience
- Evidence of successfully delivering improvement and change initiatives/projects.
- Experience working in either a customer focussed or utilities function, completing similar responsibilities.
- Evidence of developing customer service improvement propositions.
Desirable Qualifications & Experience
- Evidence of successfully delivering customer service improvement and change initiatives.
- Project management experience in a fast-paced customer service environment.
- Relevant University Degree.
- The ability to think critically and openly whilst being able to display complex information simply.
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
Customer Service Improvement Project Manager in Sunderland employer: Northern Powergrid
Contact Detail:
Northern Powergrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Improvement Project Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Northern Powergrid on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Northern Powergrid’s recent projects and customer service initiatives. This shows you’re genuinely interested and ready to contribute to their mission of powering everyday life.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of examples from your past experiences where you’ve improved customer service or led successful projects. We want to see how you can bring that magic to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining #TeamPowergrid!
We think you need these skills to ace Customer Service Improvement Project Manager in Sunderland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about improving experiences for our customers and how you can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service improvement. We love seeing specific examples of how you've successfully delivered change initiatives in the past, so don’t hold back on the details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to explain your skills and experiences. This will help us understand how you can fit into #TeamPowergrid.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Northern Powergrid
✨Know Your Customer Service Inside Out
Before the interview, dive deep into customer service best practices and trends in the energy sector. Familiarise yourself with Northern Powergrid's current initiatives and think about how you can contribute to improving their service offering.
✨Showcase Your Project Management Skills
Prepare specific examples of past projects where you've successfully driven improvements. Be ready to discuss your approach to managing timelines, budgets, and stakeholder relationships, as these are crucial for the role.
✨Engage with Stakeholders
Think about how you would build collaborative relationships with key stakeholders. Prepare to discuss strategies you've used in the past to influence and engage others, as this will be vital for deploying improvement programmes.
✨Be Data-Driven
Brush up on your analytical skills! Be prepared to talk about how you've used data to inform decisions and drive improvements in customer service. Highlight any experience you have with quantitative and qualitative analysis.
