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- Tasks: Lead quality assurance initiatives to enhance customer service excellence.
- Company: Top utility provider in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, performance bonus, and career advancement opportunities.
- Why this job: Make a real difference in customer experience while leading a dynamic team.
- Qualifications: Experience in customer service or utilities and strong leadership skills.
- Other info: Join a supportive environment that values your contributions and growth.
The predicted salary is between 27000 - 63000 £ per year.
A leading utility provider in the United Kingdom seeks a Quality Assurance Manager for its Customer Service team. This role involves delivering quality assurance frameworks and driving high-quality outcomes across the business.
Candidates should have experience in customer service or utilities, a track record in leading teams, and excellent analytical skills.
The position offers a competitive salary of £45,000 DOE with enticing benefits, including a performance bonus and career growth opportunities.
Customer-Experience QA Leader in Sunderland employer: Northern Powergrid
Contact Detail:
Northern Powergrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-Experience QA Leader in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector or customer service roles on LinkedIn. A friendly chat can open doors and give you insights that might just land you that QA Leader position.
✨Tip Number 2
Prepare for those interviews by practising common questions related to quality assurance and customer experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've improved processes or outcomes in previous roles. Numbers speak volumes, so be ready to share some impressive stats.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer-Experience QA Leader in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles in utilities. We want to see how your background aligns with the Quality Assurance Manager position, so don’t be shy about showcasing your leadership skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance and how you can drive high-quality outcomes for our Customer Service team. Keep it engaging and personal – we love to see your personality!
Show Off Your Analytical Skills: Since this role requires excellent analytical skills, make sure to include examples of how you've used data to improve processes or outcomes in previous roles. We’re looking for candidates who can think critically and make informed decisions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Northern Powergrid
✨Know the Company Inside Out
Before your interview, make sure you research the utility provider thoroughly. Understand their values, mission, and recent developments in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer-Experience QA Leader, you'll need to demonstrate your ability to lead teams. Prepare examples from your past experiences where you've successfully managed a team or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Analytical Prowess
Since the role requires excellent analytical skills, be ready to discuss how you've used data to drive decisions in previous roles. Bring specific examples of how your analytical insights led to improved customer experiences or operational efficiencies.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's quality assurance frameworks and how they measure success in customer service. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
