At a Glance
- Tasks: Support the People Services Manager and oversee daily operations for a customer-focused HR team.
- Company: Join a dynamic organisation committed to continuous improvement in HR services.
- Benefits: Gain valuable experience, develop your skills, and enjoy a collaborative work environment.
- Other info: Opportunity to work on exciting HR projects and improve service delivery.
- Why this job: Make a real impact by enhancing HR processes and supporting team success.
- Qualifications: Experience in HR administration or customer service, with strong leadership and IT skills.
The predicted salary is between 59400 - 72600 £ per year.
The role provides support to the People Services Manager, helping to oversee the daily operation of the People Services function and ensuring the team delivers an accurate, efficient and customer-focused service. This includes supporting workload allocation, monitoring priorities and service levels, coaching team members, acting as an escalation point for complex queries and helping to maintain strong controls, data accuracy and continuous improvement across People Services.
Key Responsibilities:
- Acting as support to the People Services Manager by coordinating day-to-day team activity, assisting the co-ordinators with the allocation of workload, monitoring priorities and ensuring agreed service levels are achieved.
- Providing first-line team leader support by acting as the escalation point for non-standard people/HR matters and queries, using effective judgement to identify when wider People Team input is required on complex cases.
- Providing day-to-day guidance, support and coaching to People Services team members, helping to resolve queries, build capability and maintain consistency in service delivery.
- Reviewing streamlined Standard Operating Practices and contributing to driving efficiency and clarity for customers, promoting a culture of continuous improvement within the HR Admin function.
- Collaboratively working with the Payroll team to ensure they are notified of any changes before payroll cut-off.
- Responsibility for the administration and accuracy of inputs to the Oracle HCM system, working closely with the HR Systems team to ensure the accuracy and integrity of all People related information.
- Support the team and wider business with the development and implementation of an updated Oracle HCM system.
- Running and analysing HR reports, particularly from Oracle HCM, with ultimate accountability for flagging and resolving anomalies to ensure HCM data is accurate and valid.
- Establishing and measuring the People Services Team against an effective set of KPI metrics, ensuring performance meets all agreed service levels to deliver excellent customer service.
- Providing the People Services Manager with regular updates on team performance, service pressures, escalations, risks and opportunities to improve ways of working or customer experience.
- Supporting the People Services Manager by acting as a point of continuity for the team during periods of absence, peak workload or competing priorities, ensuring service delivery remains effective.
- Develop and maintain collaborative and productive working relationships with the People and Change directorate and wider business.
- Be a senior point of contact for employee queries for matters concerning leavers, contract changes to terms and conditions and absence management.
- Coach and guide People managers to effectively manage the administration of their teams, reducing business led errors and double handling.
- Supporting the People Services Manager and wider People team with ad-hoc HR projects, process changes and service improvement activity as required.
Skills, Knowledge, Experience & Qualifications:
- Experience of providing team leader, supervisory or deputy support within an HR Administration, HR Shared Services or customer service environment, with a demonstrable track record of supporting effective service delivery.
- Experience of implementing HR processes and policies.
- Experience of delivering process improvements to streamline current ways of working.
- Experience of managing to tight deadlines with competing priorities, whilst ensuring the team deliver to their deadlines.
- Have worked in a fast-paced customer service environment.
- Strong IT skills – well versed in Microsoft packages including Excel, Word, PowerPoint.
- Experience of internal HR systems and packages.
- Operated within a unionised environment.
People Services Advisor (24 Month FTC) in Shiremoor employer: Northern Powergrid
Northern Powergrid is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Payroll Specialist, you will benefit from comprehensive training and development opportunities, ensuring you stay at the forefront of payroll compliance and best practices. Located in a dynamic environment, the company fosters collaboration across departments, making it a rewarding place to contribute to the financial health of the organisation while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Advisor (24 Month FTC) in Shiremoor
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Northern Powergrid and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace People Services Advisor (24 Month FTC) in Shiremoor
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Northern Powergrid. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Northern Powergrid
✨Showcase Your Adaptability
Given that this is a temporary HR role at Northern Powergrid, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Northern Powergrid uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Northern Powergrid.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Northern Powergrid.
