At a Glance
- Tasks: Support customers through their connection applications and ensure a smooth process.
- Company: Join Northern Powergrid, a leader in the evolving energy industry.
- Benefits: Starting salary of £26,676, 25 days holiday, and career progression opportunities.
- Other info: Training provided; no prior experience in power distribution needed.
- Why this job: Be part of a team delivering top-notch customer service in a fast-paced environment.
- Qualifications: Minimum 2 A-Levels or relevant Level 3 qualification required.
The predicted salary is between 26676 - 29395 £ per year.
These vacancies have a planned start date of the 11th January 2027.
Do you want to help power your career and be part of an evolving energy industry?
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.
Reporting to a Connections Manager, you will be responsible for preparing domestic & small commercial applications through its quotation journey, working alongside our Connections Technician and Works Coordinator, supporting them throughout the process.
This could be to accommodate a new build property, an existing property requiring an increase or amendment of supply, requesting low carbon technology or a small commercial business. 10/10 customer service is what Northern Powergrid strives for, and your role is crucial in this journey.
We are looking for enthusiastic individuals who are committed to working in a fast-paced environment, while also delivering and maintaining quality.
As well as wanting to be part of a winning team and giving great customer service at every step of the journey.
Key Responsibilities
- Screening connections applications received from customers for minimum information and progressing system administration of each application through to the Connection Technician and / or Works Coordinator.
- Releasing schemes to Connection Technicians / Works Coordinator with an accurate appraisal of the information required to enable a fluid journey for the customer.
- Complete network checks & take the necessary follow-on steps, liaising with a range of departments as required, in-line with Design Rules, Guaranteed Standards & the internal price book.
- Desktop working on multiple systems to progress customer requests across multiple workstreams such as service disconnections, diversions, unmetered supplies, generation and street lighting.
- Providing support to colleagues within the wider connections’ teams.
- Managing own workload & be able to adjust priorities as work volumes alter.
- Supporting the Connection Technicians / Works Coordinator to ensure customers’ experience with us is 10/10.
- Assisting the wider Northern Powergrid team during Major Incidents.
Starting salary
- £26,676, with progression to £29,395 (P&A L2 pp6-8)
- 25 days holiday
Does this sound like you?
- Customer Service focussed – You will be the first engagement with a customer along their journey.
You must have the ability to meet their expectations & progress their application in a timely manner.
- Excellent Organisational & Time Management Skills – The ability to manage & effectively prioritise workload to meet business requirements.
- Attention to detail – an ability to work accurately in line with set policies and procedures and able to identify when a variation is needed and elevate accordingly.
- Results driven – responsible for your productivity to meet and/or exceed performance targets and comply with standards.
- Effective Communicator – Be able to adapt your communication style & method to suit your audience, including verbal and written communication.
- Team Working – One of Northern Powergrid’s Power Principles. You must be a strong team player & be willing to support your immediate & the wider team.
- Minimum 2 A-Levels or Relevant Level 3 Qualification.
Other Beneficial Attributes/Experience
- Previous experience within data flow and administration environment.
- Basic understanding of the power distribution network including new connections & the regulatory and legislative framework, although this is not essential as training will be provided.
- Closing date for applications: 30th August 2026
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
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Connections Support Co-Ordinator in Scarborough employer: Northern Powergrid
Northern Powergrid is an exceptional employer, offering a dynamic work environment in Castleford or Shiremoor, where employees can thrive while contributing to the electricity network that powers millions of homes and businesses. With a competitive salary, annual bonuses, and a strong focus on employee development, we foster a culture of innovation and collaboration, empowering our analysts to turn complex data into actionable insights that drive performance improvements. Join us to be part of a team that values your contributions and supports your professional growth in a meaningful industry.
StudySmarter Expert Advice🤫
We think this is how you could land Connections Support Co-Ordinator in Scarborough
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughNorthern Powergrid's Website
Don’t forget to apply directly through Northern Powergrid's website for the full-time Connections Support Co-Ordinator role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Connections Support Co-Ordinator in Scarborough
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Northern Powergrid. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Northern Powergrid
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Northern Powergrid.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Northern Powergrid.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
