At a Glance
- Tasks: Support our team with admin duties and help us power a greener future.
- Company: Join Northern Powergrid, a leader in energy innovation for millions.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and training opportunities.
- Other info: Dynamic role with career progression and the chance to volunteer in your community.
- Why this job: Be part of a mission to create sustainable energy solutions and make a real impact.
- Qualifications: 5 GCSEs at grades 4/C or above; strong IT skills required.
The predicted salary is between 25933 - 26617 £ per year.
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future. Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, support net zero and create a greener energy future.
You will be responsible for general administrative duties to support our business and our internal and external customers. Along with a competitive salary between £25,933 - £26,617, we offer many other benefits including:
- Enrolment in our pension scheme with a generous company contribution
- 25 days annual leave entitlement plus bank holidays - holidays increasing with length of service
- Fully supported and structured training programme with further routine training opportunities
- Opportunities for further career progression once you are in the business
- The ability to volunteer and be a force for good in your region
We’re excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed.
Key Responsibilities
The successful candidate will be accountable for:
- Processing purchase orders and service provider payments
- Working on our in-house systems and applications and utilising all Microsoft office products
- Database management and record keeping
- Liaising with internal colleagues, contractors, local authority and customers
- Production of documentation/work instructions
- Identifying new and improving current processes to support our colleagues and customers
- Building strong relationships across our teams
- Planning & organising
- Time management
- Knowledge of IT systems and data inputting
- Communication and customer service skills
- Dynamic and proactive, ability to respond to the needs of our customers
Qualifications and Attributes
Essential Qualifications and Experience
- Minimum qualification of 5 GCSEs at grades 4/C or above, or NVQ L2
- Strong IT skills including Microsoft Office
Desirable Qualifications and Experience
- Understanding or interest in the power distribution network (desirable but by no means essential, as we welcome applicants from other industries)
- Experience of Oracle systems would be an advantage, but not essential as full training would be given
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re‑assignment, race, age or disability, in accordance with the Equality Act 2010.
Regional Customer Service Support Administrator employer: Northern Powergrid
Northern Powergrid is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises employee growth and development. With a competitive salary, generous benefits including a robust pension scheme and ample annual leave, as well as structured training programmes, we empower our team members to thrive in their careers while contributing to a sustainable energy future for the communities we serve in the North East, Yorkshire, and northern Lincolnshire.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Service Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Northern Powergrid on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. Show your passion for the energy industry and how you can contribute to their vision of a greener future. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Northern Powergrid. Let’s get you that job!
We think you need these skills to ace Regional Customer Service Support Administrator
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the energy industry shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our mission of delivering a sustainable energy solution.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience, especially in customer service and administration. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get started!
How to prepare for a job interview at Northern Powergrid
✨Know Your Stuff
Make sure you understand the energy industry and Northern Powergrid's role in it. Brush up on their recent projects and innovations, especially around smart technology and sustainability. This will show your passion for the company and its mission.
✨Show Off Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your experience with Microsoft Office and any other relevant software. If you have experience with Oracle systems, mention it! Even if you don’t, express your eagerness to learn.
✨Communication is Key
As a Regional Customer Service Support Administrator, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Think of examples where you've successfully resolved customer issues or improved processes.
✨Be Proactive and Dynamic
Demonstrate your proactive nature by sharing instances where you've taken the initiative to improve a process or support a colleague. Highlight your time management skills and how you can adapt to meet customer needs quickly and efficiently.
