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- Tasks: Engage with customers through various channels and support field teams.
- Company: Join Northern Powergrid, powering 8 million customers in Yorkshire and northern Lincolnshire.
- Benefits: Enjoy a starting salary of £29,395, generous leave, and a pension scheme.
- Why this job: Be part of a team making a real difference in your community and the environment.
- Qualifications: 2 A-Levels at grade C or above, or equivalent qualifications required.
- Other info: Flexible working and opportunities for career progression await you!
The predicted salary is between 29395 - 32196 £ per year.
Do you want to help power your career and be part of an evolving energy industry?
We have exciting and rewarding opportunities for Customer Service professionals to work in our regional team, based in Hellaby, as a Regional Customer Service Officer.
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the field-based, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the regions needs now and in the future.
If you have enthusiasm, the ability to deliver outstanding customer service and are a strong and clear communicator, we will support you with the rest. Our Regional Customer Service Officers are at the very heart of our business – they really are Team Powergrid!
This is an important role in our structure. We are looking for people with a ‘Customer First’ mindset, to provide a professional, quality service to our customers, as we strive to continually deliver a consistent 10 out of 10 experience.
What you would be responsible for:
•Proactive communication with customers, delivered via a range of channels including; letter, SMS, email and telephone call. You will capture insightful information from colleagues or Northern Powergrid systems and deliver communication in a manner that is informative and appropriate for our customers.
•Working collaboratively with the wider team enabling field-based colleagues to maximise their time on site with customers. There will be times where you will be required to support customers on site providing practical support.
•Supporting your region with the utilisation of technology that has been deployed that either improves the customer experience or makes processes more efficient.
•Supporting our Contact Centre call handling initiative, helping handle peaks in call volumes and supporting the customer experience. You will be equipped to support team members with knowledge or practical skills.
•Feeding back to your region where there is scope to improve processes and working practices.
•Supporting your team’s administrative activities during peaks in workload.
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What’s in it for you:
•Starting salary: £29,395 with progression to £32,196 (P&A L2 pp8-10)
•Enrolment in our pension scheme with a generous company contribution
•25 days annual leave entitlement plus Bank Holiday entitlement. Holidays increasing with length of service and the option to trade holidays
•Fully supported and structured training programme with further routine training opportunities
•Opportunities for further career progression once you are in the business
•The ability to volunteer and be a force for good in your region
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Why choose Northern Powergrid?
•One of the largest employers in the North East, Yorkshire and northern Lincolnshire
•Make a difference and support customers within your community
•Be actively involved in your regions’ journey to net zero
•To provide support to local and vulnerable customers in your region
•We have committed to a growth strategy of an additional 1,000 roles over the next five years
Does this sound like you?
•Achieved 2 A-Levels C or above, or NVQ Level 3, or ONC in Business Management.
•Confident in communicating with customers via different communication channels
•A significant focus on delivering a 10 out of 10 customer experience
•Excellent organisational and time management skills – including the ability to manage allocated workload, prioritise effectively and meet business requirements
•A strong team player who supports internal colleagues
•Resilient and solution focussed
•An advocate of change
•Ability to work in a fast-paced dynamic environment
•Attention to detail – an ability to work accurately in line with set policies and procedures and able to identify when a variation is needed and escalate accordingly
•Good IT skills including use of Microsoft applications specifically Outlook, Word and Excel
•Flexible to support our customers when needed
Closing date for applications: 10 September 2025
In order to comply with our electricity distribution licence, we have to ensure our colleagues are fit and proper to visit and enter our customers’ premises. Consequently, as this role may involve visiting and entering our customers’ premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in your application if you are content for this check to be completed.
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
Regional Customer Service Officer employer: Northern Powergrid
Contact Detail:
Northern Powergrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Service Officer
✨Tip Number 1
Familiarise yourself with the energy industry and Northern Powergrid's role within it. Understanding the company's mission and values will help you align your responses during interviews and demonstrate your enthusiasm for the position.
✨Tip Number 2
Practice your communication skills across various channels. Since the role involves interacting with customers via phone, email, and in person, being able to showcase your adaptability in communication styles can set you apart from other candidates.
✨Tip Number 3
Highlight your teamwork abilities. As a Regional Customer Service Officer, collaboration is key. Be prepared to share examples of how you've successfully worked with others to achieve common goals or improve processes in previous roles.
✨Tip Number 4
Demonstrate your problem-solving skills. The job requires resilience and a solution-focused mindset, so think of specific instances where you've tackled challenges effectively and be ready to discuss these during your interview.
We think you need these skills to ace Regional Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication. Use specific examples that demonstrate your ability to deliver a 10 out of 10 customer experience, as this is a key focus for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the energy industry and the role of Regional Customer Service Officer. Mention how your skills align with the responsibilities outlined in the job description, particularly your proactive communication abilities.
Highlight Relevant Qualifications: Clearly state your qualifications, such as A-Levels or NVQ Level 3, and any relevant training or certifications. This will help demonstrate that you meet the educational requirements for the position.
Prepare for the DBS Check: Since the role involves visiting customers' premises, be ready to confirm your consent for a basic Disclosure and Barring Service (DBS) check in your application. This shows your understanding of the role's requirements and your willingness to comply.
How to prepare for a job interview at Northern Powergrid
✨Show Your Customer Service Skills
Make sure to highlight your experience in delivering exceptional customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's 'Customer First' mindset.
✨Demonstrate Communication Proficiency
Since the role involves proactive communication through various channels, be ready to discuss your communication style. Practice articulating your thoughts clearly and concisely, and consider how you would adapt your message for different audiences.
✨Emphasise Team Collaboration
The company values teamwork, so prepare to discuss how you've successfully collaborated with colleagues in the past. Share specific instances where your support helped a team member or improved a process, showcasing your ability to work well within a team.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in a fast-paced environment. Think of examples where you've faced challenges and how you approached them, demonstrating your resilience and solution-focused attitude.
