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For Companies At a Glance
- Tasks: Engage with customers through various channels and support field teams.
- Company: Join Northern Powergrid, powering 8 million customers in Yorkshire and northern Lincolnshire.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and structured training.
- Why this job: Be part of a team making a real difference in your community and the environment.
- Qualifications: 2 A-Levels at grade C or above, or equivalent qualifications required.
- Other info: Opportunity for career progression and involvement in local initiatives.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Recruitment Business Partner at Northern Powergrid. We have exciting and rewarding opportunities for Customer Service professionals to work in our regional team, based in Hellaby, as a Regional Customer Service Officer. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid is at the forefront of delivering a power network that meets the region’s needs now and in the future.
If you have enthusiasm, the ability to deliver outstanding customer service and are a strong and clear communicator, we will support you with the rest. Our Regional Customer Service Officers are at the heart of our business – they really are Team Powergrid!
This role requires a ‘Customer First’ mindset to provide a professional, quality service and strive to consistently deliver a 10 out of 10 customer experience.
Responsibilities
- Proactive communication with customers via letter, SMS, email and telephone. Capture insightful information from colleagues or Northern Powergrid systems and deliver communication that is informative and appropriate for customers.
- Collaborate with the wider team to enable field-based colleagues to maximise time on site with customers. May provide on-site practical support to customers.
- Support the region in using technology deployed to improve customer experience or increase process efficiency.
- Support our Contact Centre call handling initiative, helping to manage peaks in call volumes and enhance the customer experience. Assist team members with knowledge or practical skills.
- Provide feedback to the region on process and practice improvements.
- Support the team’s administrative activities during peaks in workload.
What’s in it for you
- Starting salary: £29,395 with progression to £32,196
- Enrolment in pension scheme with generous company contribution
- 25 days annual leave entitlement plus Bank Holiday entitlement; holidays increase with length of service and option to trade holidays
- Fully supported and structured training programme with routine training opportunities
- Opportunities for career progression
- Opportunity to volunteer and contribute to the community
Why choose Northern Powergrid?
- One of the largest employers in the North East, Yorkshire and northern Lincolnshire
- Make a difference and support customers within your community
- Be involved in the region’s journey to net zero
- Support local and vulnerable customers in your region
- Growth strategy including additional roles over the next five years
Requirements / Qualifications
- Achieved 2 A-Levels C or above, or NVQ Level 3, or ONC in Business Management
- Confident in communicating with customers via different channels
- Focus on delivering a 10 out of 10 customer experience
- Excellent organisational and time management skills; manage workload, prioritise and meet requirements
- Strong team player who supports internal colleagues
- Resilient and solution-focused; advocate of change
- Ability to work in a fast-paced, dynamic environment
- Attention to detail; work accurately per policies and escalate variations
- Good IT skills, including Outlook, Word and Excel
- Flexible to support customers when needed
Closing date for applications: 10 September 2025
Compliance
To comply with the electricity distribution licence, the successful candidate may be subject to a basic Disclosure and Barring Service (DBS) check if the role involves visiting customer premises. Please confirm in your application if you are content for this check to be completed.
Applicants are considered on the basis of suitability for the post irrespective of sex, marital status, sexual orientation, gender reassignment, race, age or disability, in accordance with the Equality Act 2010.
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Regional Customer Service Officer employer: Northern Powergrid
Contact Detail:
Northern Powergrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Service Officer
✨Tip Number 1
Familiarise yourself with the energy industry and Northern Powergrid's role within it. Understanding the company's mission and values will help you align your responses during interviews and demonstrate your enthusiasm for the position.
✨Tip Number 2
Practice your communication skills across various channels. Since the role involves proactive communication with customers via letters, emails, and phone calls, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've collaborated with colleagues in previous roles. Highlighting your experience in supporting team members will resonate well with the 'Customer First' mindset that Northern Powergrid values.
✨Tip Number 4
Be ready to discuss your problem-solving skills and adaptability. The role requires resilience and a solution-focused approach, so think of specific instances where you've successfully navigated challenges or changes in a fast-paced environment.
We think you need these skills to ace Regional Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and showcases your communication skills. Use specific examples that demonstrate your ability to deliver a 10 out of 10 customer experience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the energy industry. Mention how your skills align with the responsibilities outlined in the job description, particularly your proactive communication abilities and teamwork.
Highlight Relevant Qualifications: Clearly state your qualifications, such as A-Levels or NVQ Level 3 in Business Management. Emphasise any additional training or certifications that relate to customer service or technology use.
Prepare for the DBS Check: Since the role involves visiting customers' premises, be ready to confirm your consent for a basic Disclosure and Barring Service (DBS) check in your application. This shows your understanding of the role's requirements.
How to prepare for a job interview at Northern Powergrid
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've gone above and beyond to deliver a 10 out of 10 experience for customers.
✨Demonstrate Strong Communication Abilities
Since the role involves proactive communication through various channels, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your communication style.
✨Emphasise Team Collaboration
This position requires working closely with colleagues. Share examples of how you've successfully collaborated in a team setting, especially in high-pressure situations, to demonstrate your ability to support others.
✨Be Prepared for Scenario-Based Questions
Expect questions that assess your problem-solving skills and resilience. Think of scenarios where you had to adapt quickly or handle difficult customers, and explain how you managed those situations effectively.
