Northern Powergrid | Small Works Connections Manager

An exciting opportunity has arisen for an enthusiastic Small Works Connections Manager to join our team in South Yorks / North Lincs.

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.

You will be responsible for the team of Connections Support Coordinators and Connections Technicians delivering connections services in the region. These services cover customer requests for new or amended electricity supplies (connections), for example to accommodate low carbon technology, such as an electrical vehicle charging point. You will ensure that your team and the contractors working in your workstream meet the customer’s requirements whilst delivering personalised exceptional customer service from their enquiry through to the delivery of their new or amended electricity supply.

We are looking for an enthusiastic individual, who likes a challenge and is committed to delivering great customer service. We are searching for someone who can lead a winning team in consistently delivering for our customers on every customer request for a new or amended electricity supply (connection).

Along with a competitive salary of between £38,487 – £61,384 (Tech A+ pp 7-17) we also offer great benefits such as;

Enrolment into our pension scheme

25 days holiday

Personal Transport Provision

Key Responsibilities

The successful candidate will be accountable for:

•Leading the Small Works Connections Team

•Take ownership and deliver excellent customer service performance as measured by Ofgem’s Broader Measure Customer Satisfaction (BMCS) incentive scheme.

•Ensure compliance with associated guaranteed standards performance

•Ensure customers connections are delivered to time, cost and quality.

Key Competencies

Customer service – ability to demonstrate what great customer service looks like and how this can be applied to the provision of our connections services

Effective communicator – able to adapt your communication style to your audience, show empathy and build rapport, working well with our customers / stakeholders both internally and externally

Excellent project management skills – able to plan, organise and manage competing priorities of varying levels of complexity, using your own initiative, applying risk management, strong decision making and technical knowledge to offer solutions that enable the project delivery to a high standard and customer experience

Team player – a strong team working ethic, who works well in partnership with internal and external stakeholders to deliver results and maintain a quality customer service

Strong leader – ability to manage, lead and develop a group of people to achieve excellent service in a high-pressured environment delivering large volumes of work in short timescales

Problem solving – able to work through more complex situations, whilst identifying solutions, to ensure jobs are effectively delivered on time, to cost and meeting the needs of the customer

People management skills – ability to liaise effectively, influence and build up strong working relationships with contractors, stakeholders and customers to deliver the activity required

Good IT skills including use of Microsoft applications specifically Word & Excel

Qualifications and Attributes

Essential Qualifications and Experience

Possess an ONC / HNC in Electrical Engineering or equivalent

Proven track record of leading teams to deliver a service to customers

Proven experience of project or financial management for delivering work within time, cost and quality

Understanding of Health, Safety & Environmental management

UK Driving Licence

Desirable Qualifications and Experience

An understanding of the low voltage distribution network including new connections and connections regulatory and legislative framework or cross utility experience.

Posted: 3 January

Closing date for applications: 31 January

Interviews will be held week commencing 17 February

In order to comply with our electricity distribution licence, we have to ensure our colleagues are fit and proper to visit and enter our customers’ premises. Consequently, as this role may involve visiting and entering our customers’ premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in your application if you are content for this check to be completed.