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- Tasks: Lead service operations in the evolving energy sector, ensuring exceptional customer experience and compliance.
- Company: Join Northern Powergrid, powering 8 million customers with innovative technology.
- Benefits: Enjoy 25 days holiday, car allowance, medical cover, and great career growth opportunities.
- Why this job: Be at the forefront of energy innovation and make a real impact on service delivery.
- Qualifications: Proven leadership in service operations, especially in utilities or large-scale tech environments.
- Other info: Dynamic role with opportunities to engage with industry leaders and drive transformation.
The predicted salary is between 43200 - 72000 £ per year.
Do you want to help power your career and be part of an evolving energy industry? An exciting opportunity has arisen for a Head of Service Operations to join our Digital & Innovation team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.
The Head of Service Operations will provide strategic leadership and operational oversight for Northern Powergrid’s service delivery functions, including IT, OT and Telecoms, ensuring exceptional customer experience, compliance, and resilience across all operational services. This role will drive performance excellence, process, and service reliability to meet regulatory obligations and business objectives.
Key Responsibilities
- Strategic Leadership
- Define and implement the Service Operations strategy aligned with Northern Powergrid’s vision and regulatory commitments.
- Lead operational service teams, IT, OT, Telecoms and Applications ensuring timely delivery adhering to cost, quality, and safety standards.
- Establish governance frameworks for service performance, compliance and continuous improvement.
- Operational Technology & Telecoms Management
- Oversee the support and maintenance of OT systems supporting SCADA and network automation.
- Lead the Telecoms infrastructure management (operational and non-operational networks), ensuring high availability and performance.
- Compliance and Stakeholder Management
- Act as a senior representative for Northern Powergrid in industry forums and with regulatory bodies on service performance matters.
- Build strong relationships with internal teams and external partners to deliver integrated service solutions.
- Risk and Resource Management
- Own the Service Operations budget, ensuring effective resource allocation and cost-control.
- Lead emergency planning and resilience initiatives to mitigate operational risks and maintain service continuity.
Proven ability to lead and manage large-scale IT operational teams. Highly effective communicator with experience engaging stakeholders at executive level. Demonstrated capability in managing a portfolio of multi-million-pound IT contracts. Broad Experience and strong technical knowledge across IT, OT, Telecommunications, and Application Services.
Skills, Knowledge & Qualifications
Essential Qualifications and Experience
- Proven track record in service operations leadership within utilities, energy, or large-scale technology environments.
- Expertise in agile methodologies, governance, and transformation.
- Strong commercial acumen with experience managing multi-million-pound budgets.
- Exceptional stakeholder management and influence at executive and regulatory levels.
- Full UK driving license.
Desirable Qualifications and Experience
- Experience in the utilities or energy sector.
- Experience in senior service operations leadership roles at head of level.
Benefits
- 25 days holiday (rising with service) plus bank holidays
- Car allowance / company car scheme
- Excellent opportunities for career growth
- Medical and Dental Cover
Head of Service Operations in North East employer: Northern Powergrid
Contact Detail:
Northern Powergrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations in North East
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those at Northern Powergrid. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us how your experience aligns with their mission to deliver exceptional service and innovation in the energy industry.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the latest opportunities right there, tailored for you.
We think you need these skills to ace Head of Service Operations in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Service Operations role. Highlight your experience in service operations leadership, especially in utilities or energy sectors. We want to see how your skills align with our vision and regulatory commitments!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the energy industry and how you can drive performance excellence at Northern Powergrid. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to manage large-scale IT operational teams and multi-million-pound budgets. We love numbers and results!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Northern Powergrid
✨Know Your Stuff
Make sure you’re well-versed in the energy sector and Northern Powergrid’s role within it. Brush up on recent advancements in smart technology and how they impact service operations. This will show your genuine interest and understanding of the industry.
✨Showcase Leadership Skills
Prepare examples that highlight your strategic leadership experience, especially in managing large-scale IT operational teams. Think about specific challenges you've faced and how you’ve driven performance excellence and compliance in previous roles.
✨Engage with Stakeholders
Be ready to discuss your approach to stakeholder management. Share instances where you’ve successfully built relationships with internal teams and external partners, particularly in regulatory contexts. This is crucial for the Head of Service Operations role.
✨Demonstrate Financial Acumen
Since managing a multi-million-pound budget is key, prepare to talk about your experience with financial oversight. Highlight how you’ve effectively allocated resources and controlled costs while ensuring service reliability and compliance.
