At a Glance
- Tasks: Lead a dynamic team to manage claims and ensure top-notch customer service.
- Company: Join Northern Powergrid, a leader in energy distribution with a focus on excellence.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous holiday allowances.
- Other info: Great opportunities for career growth in a supportive and engaging environment.
- Why this job: Make a real impact by driving customer satisfaction and leading innovative initiatives.
- Qualifications: Experience in claims handling and strong leadership skills are essential.
The predicted salary is between 42500 - 47500 £ per year.
An exciting opportunity is available for a Claims Manager to join the Customer Service team. The Claims Manager plays a pivotal role in ensuring the prompt issue and recovery of invoices issued for repairs to Northern Powergrid’s assets, and the prompt resolution of claims against the business for alleged damage to other utilities and local authorities’ assets. This individual will lead a team of Litigation Co-ordinators, a Senior Litigator, Team Leader and Administrators, ensuring processes and systems are running in line with internal targets and external obligations. The role is responsible for driving customer excellence, recognising achievements, and ensuring consistent, high-quality outcomes. The position will be based in our Leeds office and will be leading a dedicated team committed to achieving and sustaining a 10/10 standard across the business.
Along with a competitive salary between £42,500 - £47,500, we also offer great benefits such as:
- Up to 10% Performance Bonus
- 25 days holiday plus bank holidays and the ability to trade holidays as tenure increases
- Excellent opportunities for career growth
Key Responsibilities:
- Demonstrate inspirational leadership, setting clear direction for the team, ensuring the team is motivated to deliver a 10/10 service to both external and internal customers.
- Lead and support new initiatives that will improve the service we provide to our stakeholders whilst enabling us to work more effectively.
- Drive employee engagement making sure the team feel valued and have the opportunity to work in an environment that is conducive to delivering great customer service.
- Support development opportunities that will grow the skills of the team and create a talent pipeline.
- Manage the performance of direct reports through performance objectives, day to day leadership and management, tailored coaching, and support, regular 1:1 meetings and meaningful conversations to ensure efficient processing of Claims by and against the business.
- Manage and monitor the performance of external solicitors where instructed on claims by and against the business and mitigate costs against the legal fees budget.
- Instruct the solicitors on technical, legal or quantum issues relating to outsourced claims to facilitate the litigation process.
- Ensure effective governance and management of business risk through the operation of robust processes and controls in line with Policies, Codes of Practice and relevant legislation such as NRSWA 1991, ESQC 2002 Regulations, GDPR, ISO27001.
- Preparation of metrics that measures the departments performance to identify trends and implement corrective measures.
- Manage the administration of the Claims Management System and user access permissions.
- Recommend and approve cancellation/write offs in line with delegations of authority.
- Approve payment of services and damages in line with delegations of authority.
- Support the company’s response to Major Incidents and manage colleagues out of hours support.
Experience:
- Experience in leading, developing and inspiring a multi-disciplined operational team.
- Dealing with IT/business process changes.
- Strong written and verbal communication skills.
- Highly organised with the ability to prioritise effectively.
- Analytical skills with the ability to understand and interpret data.
Essential Qualifications & Experience:
- Experience of Claims/Complaint handling.
- Ability to challenge, influence and support key stakeholders.
- Experience in leading, developing and inspiring a multi-disciplined operational team.
Desirable Qualifications & Experience:
- Knowledge of Electrical Distribution Network.
- Knowledge of Civil Procedure Rules.
- A Levels / relevant University Degree.
In order to comply with our electricity distribution license, we have to ensure our colleagues are fit and proper to visit and enter our customers premises. Consequently, as this role may involve visiting and entering our customers premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in our application if you are content for this check to be completed.
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re‑assignment, race, age or disability, in accordance with the Equality Act 2010.
Claims Manager in Leeds employer: Northern Powergrid
At Northern Powergrid, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Leeds office where teamwork and customer excellence are at the forefront of our mission. As a Claims Manager, you will lead a dedicated team with ample opportunities for career growth, supported by a competitive salary and benefits such as a performance bonus and generous holiday allowance. Our culture fosters employee engagement and development, ensuring that every team member feels valued and empowered to deliver outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Claims Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and claims management. This will help us tailor our responses and show that we’re genuinely interested in contributing to their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing our leadership skills and experience in managing teams, as these are key for the Claims Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Northern Powergrid.
We think you need these skills to ace Claims Manager in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in claims handling and leadership. We want to see how your skills align with the role of Claims Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Claims Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Share examples of how you've motivated teams or improved processes in previous roles. We love seeing candidates who can inspire others!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Northern Powergrid
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims handling and the relevant legislation, like NRSWA 1991 and GDPR. Being able to discuss these topics confidently will show that you're not just familiar with the role but also understand the legal framework that surrounds it.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and inspired teams in the past. Think about specific initiatives you've implemented that improved service delivery or employee engagement. This is your chance to demonstrate your ability to motivate a multi-disciplined operational team.
✨Be Data Savvy
Since the role involves preparing metrics to measure performance, be ready to discuss how you've used data to identify trends and implement corrective measures. Bring examples of how your analytical skills have positively impacted previous roles.
✨Engage with the Interviewers
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the company's approach to customer service and team development. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
