Field Systems Support Officer

Do you want to help power your career and be part of an evolving energy industry?​

An exciting opportunity has arisen for an enthusiastic Field Systems Support Officer to join our Operational Services Team. This role will be based in either Shiremoor, Sunderland, Castleford or Hellaby.

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.

The successful candidate will provide support and training for Operations staff covering field devices, applications and processes.

Along with a competitive salary between £28,401 – £31,107•

Enrolment into our pension scheme •

25 days holiday•

Transport provision

We’re excited to hear from candidates with a passion for our company and the industry and a desire to succeed. Apply now and we’ll be in touch.

Key Responsibilities:

–

Be the expert in all Field Systems applications, providing support to operational staff and managers.-

Deliver training on Field Systems applications, including the creation and maintenance of associated training materials.-

Provide support to all Field Operations users, including initial training and early life support for field colleagues as well as refresher training for existing users.-

Supporting NPg Unmanned Aircraft Systems (UAS) operations and pilots.-

Liaise with IT and service providers regarding faults, issues, functionality and improvement initiatives on Field Systems applications.-

Assist with the design and production of digitised forms or mobile data capture processes.-

Support various programmes such as BHE Transformation, Powerlink and any associated software or applications used by field colleagues.

Key Competencies:

•

Strong communication and interpersonal skills. •

Works co-operatively and flexibly as part of a team •

Strong customer service skills, taking ownership and delivering solutions to internal customers •

Collaborative working, particularly with a variety of internal and external stakeholders. •

Excellent skills in the use of Microsoft applications (including MS Project, Word, Access, Excel, PowerPoint, Teams, Sharepoint)•

Project management – scheduling, prioritisation and task delivery management skills.

Qualifications and Attributes

Essential Qualifications & Experience:

Full UK Driving license-

Training/support experience-

Strong communication and interpersonal skills-

Strong organisation skills including scheduling, prioritisation and task delivery

Desirable Qualifications & Experience:

Project Management

Microsoft Office Courses

Previous experience of field device or application roll-out & training

Previous experience of providing support to a broad range of aptitude levels

Click here to apply today

Visit northernpowergrid.com/careers to find out more about this and other career opportunities.​

Posted: 22May

Closing date for applications: 5 June

In order to comply with our electricity distribution licence, we have to ensure our colleagues are fit and proper to visit and enter our customers’ premises. Consequently, as this role may involve visiting and entering our customers’ premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in your application if you are content for this check to be completed.