At a Glance
- Tasks: Manage electrical connections and deliver excellent customer service in the energy sector.
- Company: Join Northern Powergrid, powering 8 million customers with innovative technology.
- Benefits: Competitive salary, 25 days holiday, and opportunities for career growth.
- Other info: Dynamic role with a focus on safety and customer satisfaction.
- Why this job: Be part of a team transforming the energy industry with smart technology.
- Qualifications: GCSEs in Maths and English, strong communication, and project management skills.
The predicted salary is between 39923 - 51396 € per year.
An exciting opportunity has arisen for an enthusiastic Connections Technician to join our Team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.
What you would be responsible for:
- Overseeing our service provider managing the quotation and delivery of small works electrical connections, service upgrades and service alterations within the North Yorkshire Region.
- Providing customers with excellent customer service in line with the defined connections quality standards, such as facilitating site meetings with the customer and keeping them updated throughout the project delivery.
- Managing the service provider overseeing delivery of the quoted work.
- Understanding customer’s requirements and the production of scheme designs, using relevant business tools, in compliance with NPg quick design rules, design policies and technical standards.
- Planning and scheduling labour, materials and liaising with contractors to meet the customer’s expected delivery dates and requirements for their connection work.
- Ensuring the highest level of safety standards are achieved throughout the design and delivery of the works considering all stakeholders.
- Ensuring the works have been completed to the customer’s satisfaction and immediately rectifying any identified issues including completion of post quotation / delivery calls.
- Completing post delivery project closure within financial governance.
- Managing workload to meet our regulatory targets.
Benefits:
- Competitive salary between £39,923 – £51,396 Industrial L3 pp7-12
- 25 days holiday (Increasing with length of service)
Does this sound like you?
- Customer Service – Have the ability to demonstrate what great customer service looks like and how this can be applied to the provision of our connection's service.
- Effective Communicator – Be able to adapt your communication style to your audience, show empathy and build rapport, working well with our customers/stakeholders both internally and externally, in person, over the phone and via written communication.
- Excellent Project Management Skills – Be able to plan, organise and manage competing priorities of varying levels of complexity, using your own initiative.
- Team Player – Have a strong team working ethic. Be someone who works well in partnership with internal and external stakeholders to deliver results and maintain a quality customer service.
- Problem Solving – Have the ability to work through more complex situations, whilst identifying solutions, to ensure jobs are effectively delivered on time, to cost and meeting the needs of the customer.
- People Management Skills – Ability to liaise effectively, influence and build up strong working relationships with contractors, stakeholders and customers to deliver the activity required.
- Qualified in Maths and English at GCSE grade C/5 or above.
- IT skills including use of Microsoft applications specifically Word & Excel.
- Full UK driving licence.
Other beneficial attributes/experience:
- Possess an ONC /HNC in Electrical Engineering or prepared to be working towards this qualification.
- Basic understanding of the power distribution network.
- Proven experience of project or financial management for delivering work within time and budget.
- Understanding of Health, Safety & Environmental management IOSH.
Closing date for applications: 24 May 2026
In order to comply with our electricity distribution license, we have to ensure our colleagues are fit and proper to visit and enter our customers premises. Consequently, as this role may involve visiting and entering our customers premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in our application if you are content for this check to be completed.
Connections Technician in Dunnington employer: Northern Powergrid
Northern Powergrid is an exceptional employer, offering a dynamic work environment where innovation meets community service. As a Connections Technician, you will benefit from a competitive salary, generous holiday allowance, and opportunities for professional growth within the energy sector. Our commitment to safety, customer satisfaction, and teamwork fosters a supportive culture that empowers employees to excel in their roles while contributing to the future of energy in the North Yorkshire region.
StudySmarter Expert Advice🤫
We think this is how you could land Connections Technician in Dunnington
✨Tip Number 1
Get to know the company! Research Northern Powergrid and understand their values, projects, and recent innovations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since customer service is key for this role, think about examples from your past experiences where you’ve demonstrated excellent service. Be ready to share these stories in a way that highlights your problem-solving abilities and teamwork.
✨Tip Number 3
Show off your project management skills! Prepare to discuss how you've successfully managed competing priorities in previous roles. Use specific examples to illustrate your planning and organisational skills, especially in relation to electrical connections or similar projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team at Northern Powergrid.
We think you need these skills to ace Connections Technician in Dunnington
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing excellent customer service. We want to see how you can adapt your communication style and build rapport with customers, as this is key for the Connections Technician role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the position.
Demonstrate Project Management Experience:We’re looking for someone who can juggle multiple tasks effectively. Share examples of how you’ve planned, organised, and managed projects in the past, especially if they involved working with contractors or stakeholders.
Apply Through Our Website:To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at Northern Powergrid
✨Know Your Stuff
Make sure you understand the basics of electrical connections and the power distribution network. Brush up on Northern Powergrid's services and how they impact customers. This knowledge will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to provide excellent customer service. Think about times when you've gone above and beyond for a customer or resolved a tricky situation. This is key for a role that focuses on customer satisfaction.
✨Demonstrate Project Management Prowess
Be ready to discuss your experience with planning and managing projects. Use specific examples to illustrate how you've organised competing priorities and met deadlines. This will show you can handle the complexities of the role.
✨Communicate Effectively
Practice adapting your communication style to different audiences. Whether it's a technical discussion with contractors or a friendly chat with customers, being able to connect with various stakeholders is crucial. Prepare to demonstrate this skill during the interview.
