At a Glance
- Tasks: Ensure compliance with street works regulations and manage notices and permits.
- Company: Join Northern Powergrid, a leader in sustainable energy solutions.
- Benefits: Competitive salary, full-time role, and opportunities for skill development.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
- Why this job: Be part of a team shaping a greener energy future for millions.
- Qualifications: Experience in admin or customer service; strong IT skills required.
The predicted salary is between 24667 - 25717 £ per year.
An exciting opportunity has arisen for an enthusiastic Streetworks Notice Handler to join our team. The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future. Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution.
We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, support net zero and create a greener energy future. You will be responsible for ensuring that the company meets its obligations under New Roads and Street Works Act (NRSWA) and Traffic Management Act (TMA).
Competitive salary: £24,667 - £25,717 (P&A L1 pp3-5)
Key Responsibilities:
- Ensure full compliance with New Roads and Street Works Act (NRSWA) and Traffic Management Act (TMA)
- Serving and maintaining notices and permits within the relevant timescales in order to meet the works programme
- Managing the opening and closure process on all notices and permits including registration of reinstatement measurements
- Issuing of daily/weekly reports to ensure compliance with NRSWA & TMA
- Building and maintaining relationships with colleagues, Service Providers and Local Authorities
- Handle day to day enquiries relating to section 74 overruns
- Process payments including fixed penalty notices and overrun charges
- Liaising with the Local Authorities & Service providers
- Escalate site and safety issues including 2-4 hour defects received from local authorities to service providers and management team
Qualifications and Attributes:
Essential Qualifications and Experience:
- Relevant experience of working in an administrative or customer service environment
- IT skills and experience with using Microsoft packages including Microsoft Word and Excel
- Able to work under own initiative and as part of a team
Desirable Qualifications and Experience:
- Knowledge of Street Works Legislations
Closing date for applications: 19 January 2026
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re‑assignment, race, age or disability, in accordance with the Equality Act 2010.
Seniority level: Associate
Employment type: Full‑time
Job function: Administrative and Customer Service
Streetworks Notice Handler in Castleford employer: Northern Powergrid
Northern Powergrid is an exceptional employer, offering a dynamic work environment in Castleford or Shiremoor, where employees can thrive while contributing to the electricity network that powers millions of homes and businesses. With a competitive salary, annual bonuses, and a strong focus on employee development, we foster a culture of innovation and collaboration, empowering our analysts to turn complex data into actionable insights that drive performance improvements. Join us to be part of a team that values your contributions and supports your professional growth in a meaningful industry.
StudySmarter Expert Advice🤫
We think this is how you could land Streetworks Notice Handler in Castleford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northern Powergrid. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northern Powergrid before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Streetworks Notice Handler in Castleford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northern Powergrid:Your cover letter is your chance to shine! Tell us why you want to work at Northern Powergrid specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northern Powergrid!
How to prepare for a job interview at Northern Powergrid
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
