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- Tasks: Support and upgrade IT infrastructure for Northern Marine's fleet, both remotely and on-board.
- Company: Join Northern Marine, a leader in maritime IT solutions, based in Glasgow.
- Benefits: Gain IT knowledge, work in a multicultural environment, and enjoy career development opportunities.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a dynamic maritime setting.
- Qualifications: HNC/HND or equivalent experience with strong problem-solving skills required.
- Other info: Travel to vessels for hands-on support and mentoring opportunities available.
The predicted salary is between 36000 - 60000 £ per year.
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Senior Service Delivery Analyst Glasgow – Clydebank, Glasgow
Client: Northern Marine
Location: Glasgow, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e05b38446597
Job Views: 5
Posted: 29.06.2025
Expiry Date: 13.08.2025
Job Description:
The Senior Service Delivery Analyst will act in a second line capacity of the IT Department and will be responsible for managing, supporting, maintaining, and upgrading the on-board IT infrastructure of the Northern Marine fleet. The position holder will provide remote IT support, and when required, on-board support to our vessels. The position offers development in IT knowledge and communication skills in a multicultural environment.
Key Responsibilities:
- Provide remote support to vessels, crew, and on-board support (when needed)
- Install, configure, and troubleshoot physical/virtual machines, laptops, printers, mobiles, tablets, storage systems, and network devices (hardware, operating systems, and software applications)
- Participate in the design and implementation of our vessels\’ IT infrastructure
- Monitor performance and ensure system availability and reliability
- Perform system and network updates/upgrades
- Maintain IT security and backup solutions
- Liaise with vendors, email providers, and other IT personnel for problem resolution or new tasks
- Incident Management – review vessel support line queue and ensure tickets are owned and managed to resolution with focus on meeting SLAs
- Travel to vessels to perform vessel refresh/Service Transition of new vessels into management
- Assist with the creation of knowledge base articles for service delivery colleagues and end users
- Highlight Continuous Service Improvements (CSIPs) to the Service Delivery Team Leader
- Collaborate with stakeholders and application owners to improve user awareness and knowledge of new processes or procedures
- Supervise/Mentor Service Delivery analysts as needed
- Undertake other relevant tasks
- Attend meetings involving Vessel Support (Major Incident/Change/Project Updates)
- Follow Incident/Change/Problem Management procedures to standardize service delivery
Qualifications and Experience:
- HNC/HND or equivalent experience
- Sustainable experience in a high-volume ticket environment, preferably within an IT Vessel Support environment
- Excellent problem-solving skills
Essential Technical Skills:
- Networking (DHCP/DNS/VLAN/Routing) and Hardware Support
- Mobile Device, Thin Client, Desktop & Printer Hardware support
- Windows Server Technologies
- Synology
- SCALE
- Hyper-V
- Antivirus
- Active Directory Administration
- Microsoft Exchange
- MDM Administration – InTune
- Office 365 Admin
- VPN/Remote Access Support
- SCCM
- Familiarity with ITSM tools (Fresh Service)
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Senior Service Delivery Analyst Glasgow - Clydebank employer: Northern Marine
Contact Detail:
Northern Marine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Analyst Glasgow - Clydebank
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server Technologies and Active Directory Administration. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a high-volume ticket environment, especially if it relates to IT vessel support. Be prepared to share examples of how you've effectively managed incidents and resolved issues under pressure.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you've successfully troubleshot complex IT issues. This will help you stand out as a candidate who can think critically and act decisively in challenging situations.
✨Tip Number 4
Network with professionals in the maritime IT sector or join relevant online forums. Engaging with others in the field can provide insights into the company culture at Northern Marine and may even lead to referrals.
We think you need these skills to ace Senior Service Delivery Analyst Glasgow - Clydebank
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a high-volume ticket environment. Emphasise your skills in networking, hardware support, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and experience with IT infrastructure management. Mention your ability to work in a multicultural environment and your enthusiasm for supporting vessels and crew.
Highlight Relevant Qualifications: Clearly state your qualifications, such as HNC/HND or equivalent experience. If you have certifications related to the essential technical skills listed, be sure to include those as well.
Showcase Communication Skills: Since the role involves liaising with various stakeholders, highlight any previous experience where you successfully communicated complex IT issues to non-technical users. This will demonstrate your ability to improve user awareness and knowledge.
How to prepare for a job interview at Northern Marine
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Service Delivery Analyst. Familiarise yourself with the specific IT infrastructure and support tasks mentioned in the job description, such as remote support and incident management.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with essential technical skills like networking, hardware support, and Windows Server technologies. Have examples ready that demonstrate your problem-solving abilities in high-pressure situations.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders and providing support in a multicultural environment, highlight your communication skills. Share experiences where you've successfully collaborated with teams or mentored others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle incidents and manage service delivery. Think about past experiences where you resolved issues efficiently and how you would approach similar situations in this role.
