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For Companies At a Glance
- Tasks: Manage and grow a diverse portfolio of national and international clients.
- Company: Join Northern Marine, a leader in global travel solutions.
- Benefits: Enjoy hybrid working options and opportunities for personal development.
- Why this job: Be part of a dynamic team that values cultural competence and strategic thinking.
- Qualifications: Degree level education or equivalent experience in account management required.
- Other info: Ideal for those with strong analytical skills and a passion for project management.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Account Manager is responsible for managing and growing a portfolio of national and international clients and will demonstrate a global mindset and cross-cultural competence.
Key Responsibilities
- Develop an in-depth understanding of client and customer goals, developing the ability to anticipate needs.
- Proactively service, support, and provide customers with improvement opportunities to increase income, maximize attrition, and meet company strategic objectives.
- Assist in the implementation of new customers and develop relationships that reflect positively on the company.
- Assist with new business implementations and the sales department.
- Adept at navigating complex business needs and effectively driving growth.
- Awareness of cultural differences, with an ability to adapt style as required across our global footprint.
- Manage account management reviews, including account development and improvement plans.
- Responsible for contract and service level agreement creation, fee reviews, and performance monitoring.
- Develop and provide data analysis and reporting.
- Facilitate and manage product demonstrations.
- Manage and update information in any client database the company may apply.
- Review and propose updates to the travel policy, including consultation and compliance monitoring.
- Matrix management, connecting the customer and travel at all levels within each business.
- Manage attrition in line with the business KPIs.
- Attend events on behalf of the company.
- Commitment to continual personal development, ensuring market, industry, and competitor knowledge is exemplary.
Candidate Requirements
- Degree level educated in related discipline or equivalent experience in account management.
- Extensive experience in account management, preferably with global or multinational customers.
- Extensive experience working with senior decision-makers.
- Demonstrable experience in project management.
- Excellent interpersonal skills.
- Strong analytical skills with an ability to process complex information.
- Strategic thinker.
- Extensive experience with MS Office packages.
The role offers the opportunity for hybrid working and is dependent on commercial demands.
Clyde Travel - Senior Account Manager Clydebank employer: Northern Marine
Contact Detail:
Northern Marine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clyde Travel - Senior Account Manager Clydebank
✨Tip Number 1
Familiarise yourself with the travel industry and current trends. Understanding the market dynamics and cultural nuances will help you demonstrate your global mindset during interviews.
✨Tip Number 2
Network with professionals in account management, especially those who have experience with multinational clients. Attend industry events or webinars to make connections that could lead to valuable insights and referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts and driven growth in previous roles. Highlight your ability to navigate complex business needs and adapt to different cultural contexts.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data analysis to inform decision-making in past positions. This will demonstrate your strategic thinking and ability to provide actionable insights.
We think you need these skills to ace Clyde Travel - Senior Account Manager Clydebank
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Account Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your account management experience, particularly with global or multinational clients. Use specific examples to demonstrate your achievements and how you've successfully navigated complex business needs.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your understanding of cultural differences and your ability to adapt your style to meet client needs, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are key traits for a Senior Account Manager.
How to prepare for a job interview at Northern Marine
✨Understand the Client's Needs
Before the interview, research the company and its clients. Be prepared to discuss how you would develop an understanding of client goals and anticipate their needs, as this is crucial for a Senior Account Manager.
✨Showcase Your Cross-Cultural Competence
Given the global nature of the role, be ready to share examples of how you've successfully navigated cultural differences in past experiences. Highlight your adaptability and awareness of diverse business practices.
✨Demonstrate Analytical Skills
Prepare to discuss how you approach data analysis and reporting. Bring examples of how your analytical skills have led to improved account management or strategic decisions in previous roles.
✨Highlight Project Management Experience
Since project management is a key responsibility, be ready to talk about specific projects you've managed. Focus on your ability to drive growth and manage complex business needs effectively.
