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- Tasks: Join our Grimsby Switchboard team, handling calls and supporting patients daily.
- Company: Be part of the Humber Health Partnership, serving over 1.65 million people in the NHS.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by assisting patients and working in a dynamic healthcare setting.
- Qualifications: Excellent communication skills and basic IT knowledge are essential; multitasking under pressure is key.
- Other info: Opportunities for apprenticeships and career growth within a large NHS organisation.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for an enthusiastic individual to join the Trust\’s Grimsby Switchboard team.
The post holder will be responsible for handling all telephone calls through a busy switchboard as part of a team of patient-focused Telephonists within the Trust, ensuring the service supplied by the switchboard is provided to an acceptable standard. Enquires will come from the general public and all levels of staff. The post holder will handle emergency calls and alarm systems. The post holder must have excellent communication and interpersonal skills, be able to multi-task under pressure and have a basic comprehension of IT. The post requires the ability to concentrate for long periods of time and the flexibility to work at short notice for the need of the service.
We are looking for someone who has got excellent communication skills and a passion for helping people to join the Trust’s Switchboard Team. This role is responsible for answering telephone enquiries for all three hospital sites as part of a rota covering mixed shifts of 06:00-14:00, 09:00-17:00, 14:00-22:00 and 22:00-06:00 every day of the year as part of a great team. You will be working closely with other Telephonists and Switchboard Team Leaders where support and training is readily available. When your tailored training is completed, you will be able to assist the organisation with handling emergency calls and alarms systems, being a key stakeholder in supporting our patients. There are a few shifts where you are unable to leave the department however, there are facilities available to move away from the desk so you can have a break. There may be some flexibility with contracted hours, which we would more than happy to discuss.
We offer our team the opportunity to complete a range of apprenticeships, many are transferrable to other roles that we have in the organisation.
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
For further details / informal visits contact: Name: Christine Havercroft Job title: Switchboard Team Leader Email address: christinehavercroft@nhs.net Telephone number: 03033 304960
Samantha Kolberg – IT Customer Relations Manager – Samantha.Kolberg@nhs.net
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Switchboard Telephonist employer: Northern Lincolnshire and Goole NHS Foundation Trust
Contact Detail:
Northern Lincolnshire and Goole NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Telephonist
✨Tip Number 1
Familiarise yourself with the NHS structure and the specific Trust you’re applying to. Understanding how the Grimsby Switchboard fits into the larger healthcare system will help you demonstrate your enthusiasm and commitment during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle various types of calls, including emergency situations. This will prepare you for the fast-paced environment of a switchboard and show your readiness to tackle the challenges of the role.
✨Tip Number 3
Reach out to current or former employees of the Trust via professional networking sites like LinkedIn. They can provide insights into the team dynamics and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be prepared to discuss your ability to multi-task and manage stress effectively. Think of examples from past experiences where you successfully handled multiple responsibilities at once, as this will highlight your suitability for the busy switchboard environment.
We think you need these skills to ace Switchboard Telephonist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Switchboard Telephonist position. Highlight key skills such as communication, multitasking, and IT comprehension in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job. Emphasise any previous roles that involved customer service or handling calls, and make sure to include examples of your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Trust. Mention your passion for helping people and how your skills make you a great fit for the Switchboard Team. Be sure to address the specific requirements mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Northern Lincolnshire and Goole NHS Foundation Trust
✨Showcase Your Communication Skills
As a Switchboard Telephonist, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. You might want to prepare examples of how you've effectively communicated in previous roles or situations.
✨Prepare for Multi-tasking Scenarios
Given the fast-paced nature of the role, be ready to discuss how you handle multiple tasks simultaneously. Consider sharing specific instances where you successfully managed competing priorities, especially under pressure.
✨Familiarise Yourself with IT Systems
A basic understanding of IT is essential for this position. Brush up on any relevant software or systems you might encounter. If possible, mention any previous experience with similar technologies during your interview.
✨Express Your Passion for Helping People
The Trust is looking for someone who genuinely cares about assisting others. Be prepared to share why you are passionate about helping people and how that aligns with the values of the Trust. This will help convey your enthusiasm for the role.
