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- Tasks: Assist students and the public with queries about university policies and records.
- Company: Join the Office of the University Registrar, a key department in student services.
- Benefits: Flexible work hours, valuable experience, and a supportive learning environment.
- Why this job: Gain hands-on experience while helping fellow students navigate their academic journey.
- Qualifications: Strong writing skills, critical thinking, and proficiency in Microsoft Office required.
- Other info: Must pass a pre-employment background check; ideal for high school and college students.
Posting Details Position Information Working Title Student Processor – Office of the University Registrar Department Office of the University Registrar Type of Work Study Institutional, Federal Building/Office Location AC – Kenneth R. Lucas Administrative Center Work Schedule Office Hours are Monday through Friday 8:15 a.m. – 4:30 p.m. Applicants should be able to work 25 hours per week during Fall and Spring, with a potential of working 35 hours during the summer. Actual schedule varies depending on office needs. Job Description The Student Service Agent serves as the primary point of contact for the Office of the University Registrar to prospective and current students, parents, and the public. The Student Service Agent will maintain knowledge of university policies and procedures regarding student records, registration, myNKU, Degree Audit, and other academic policies/procedures. The Student Service Agent will provide prompt and thorough professional resolution to student questions and concerns while exceeding customer service expectations. The Student Service Agent will complete trainings in FERPA , phone and customer service etiquette, SAP GUI , Perceptive Content, and will be expected to upkeep knowledge of university policies/procedures, and the services offered by other campus departments to properly guide students/faculty/staff/public. Primary Responsibilities Responsibilities include but are not limited to general office duties such as: Answer Multi-line Telephone Filing, Copying and Typing Routing Mail Running Errands on Campus Database Entry Assist With Special Projects Other Duties As Assigned Students work approx. 20 hours per week Qualifications Desirable traits and qualifications include strong writing skills, ability to think critically and analytically, proficiency with Microsoft Office applications, the ability to work independently, a positive attitude, good academic standing, and a willingness to learn. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law. Minimum Education High School Diploma Pay Rate $10.00/hr Posting Detail Information Requisition Number 20251864 Job Open Date 04/29/2025 Job Close Date Quick Link https://jobs.nku.edu/postings/14834 #J-18808-Ljbffr
Student Processor - Office of the University Registrar employer: Northern Kentucky University
Contact Detail:
Northern Kentucky University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Processor - Office of the University Registrar
✨Tip Number 1
Familiarise yourself with the university's policies and procedures, especially those related to student records and registration. This knowledge will not only help you answer questions effectively but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. Being able to handle inquiries and resolve issues professionally will set you apart during the interview process.
✨Tip Number 3
Showcase your proficiency with Microsoft Office applications by preparing examples of how you've used them in previous roles or projects. This will highlight your technical skills and readiness for the job.
✨Tip Number 4
Demonstrate a positive attitude and willingness to learn during any interactions with the hiring team. Employers value candidates who are eager to grow and adapt within their roles.
We think you need these skills to ace Student Processor - Office of the University Registrar
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Student Processor position. Tailor your application to highlight relevant experiences and skills that align with the role.
Highlight Relevant Skills: Emphasise your strong writing skills, critical thinking abilities, and proficiency in Microsoft Office applications in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles or academic projects.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are interested in the position and how your background makes you a suitable candidate. Mention your willingness to learn and your positive attitude, as these traits are valued for this role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in the Office of the University Registrar.
How to prepare for a job interview at Northern Kentucky University
✨Know Your Stuff
Familiarise yourself with university policies and procedures related to student records and registration. Being able to discuss these topics confidently will show your preparedness and understanding of the role.
✨Customer Service Focus
Since the position involves interacting with students and the public, demonstrate your customer service skills. Prepare examples of how you've handled inquiries or resolved issues in previous roles.
✨Showcase Your Skills
Highlight your proficiency with Microsoft Office applications and any relevant experience with databases. Be ready to discuss how you can apply these skills to assist with office duties effectively.
✨Positive Attitude is Key
Exude a positive attitude during the interview. Employers appreciate candidates who are eager to learn and contribute positively to the team environment, so let your enthusiasm shine through!
