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- Tasks: Be the friendly voice helping students with financial assistance queries.
- Company: Join a supportive university team dedicated to student success.
- Benefits: Flexible hours around your class schedule and valuable work experience.
- Why this job: Gain customer service skills while making a positive impact on fellow students.
- Qualifications: Must have completed 30 credit hours and maintain a 3.0 GPA.
- Other info: This role is perfect for students living nearby and requires a background check.
This position is the first point of contact to prospective students, current students, parents, and the public for the Office of Student Financial Assistance. The Student Service Phone Agent will convey a knowledge and understanding of university policies in student registration, academic records, admissions, and financial assistance. Will provide prompt professional resolution to the call and exceed customer caller expectations.
Student Service Phone Agents are responsible for successfully completing on the job training, phone and customer service training, as well as gaining and maintaining knowledge and understanding of university policies, procedures, and university departments in order to perform in this position. It is desirable that the applicant have completed at least 30 credit hours and maintain at least a 3.0 GPA.
Primary Responsibilities- Responsible for answering incoming calls to the office in regards to financial assistance. The agent will be patient, understanding, empathetic, and be able to provide the caller with the correct answers to their questions in a timely manner.
- Support the goals of the Office of Student Financial Assistance by providing the highest possible customer service.
- May be tasked with other duties assigned by the supervisor.
- A desire to provide excellent customer service and listening skills while being comfortable using a phone system and being able to carry out a wide variety of tasks.
- Possess the ability to learn good communication skills, interpret a variety of instructions furnished in written and oral form.
- The ability to work under pressure is preferred during high volumes times.
- Technical skills include knowledge of Microsoft Office, NKU website, internet, and data base entry system.
- A positive attitude and a professional pleasant phone voice is a must. Timeliness and the desire to learn new skills is required.
This position is a great opportunity for a student who lives on campus or close to campus. All interested students must fill-out an online application. Please provide at least one professional reference in the applicant documents section. Any candidate who is offered this position will be required to go through and pass a pre-employment criminal background check as mandated by state law.
Minimum EducationHigh School Diploma
Pay Rate$12.00/hr
Financial Assistance - Student Service Phone Agent (federal work study only) employer: Northern Kentucky University
Contact Detail:
Northern Kentucky University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Assistance - Student Service Phone Agent (federal work study only)
✨Tip Number 1
Familiarise yourself with the university's policies and procedures related to financial assistance. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your phone etiquette and customer service skills. Since this role involves direct communication with students and parents, being able to convey empathy and professionalism over the phone is crucial.
✨Tip Number 3
Be prepared to discuss your experience with handling high-pressure situations. Think of examples where you've successfully managed stress or resolved conflicts, as this will show your ability to thrive in a busy environment.
✨Tip Number 4
Make sure to highlight your technical skills, especially with Microsoft Office and any database systems. Being tech-savvy will be a significant advantage in this role, so be ready to discuss your proficiency during the interview.
We think you need these skills to ace Financial Assistance - Student Service Phone Agent (federal work study only)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Student Service Phone Agent. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service or communication roles. Emphasise any experience you have with financial assistance or university policies, as this will be beneficial.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your commitment to providing excellent customer service. Mention specific examples of how you've demonstrated patience and empathy in previous roles.
Provide Professional References: Include at least one professional reference in your application documents. Choose someone who can vouch for your communication skills and customer service abilities, as these are crucial for this position.
How to prepare for a job interview at Northern Kentucky University
✨Know Your Stuff
Familiarise yourself with the university's policies on student registration, academic records, admissions, and financial assistance. Being able to discuss these topics confidently will show your preparedness and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight your patience, empathy, and ability to resolve issues effectively, as these are crucial for a Student Service Phone Agent.
✨Practice Your Communication
Since this role involves answering calls, practice speaking clearly and professionally. You might even want to rehearse common questions and answers to ensure you sound confident and articulate during the interview.
✨Demonstrate a Positive Attitude
Exude positivity throughout the interview. A pleasant phone voice and a can-do attitude are essential for this position, so make sure to convey your enthusiasm for the role and your willingness to learn.
