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For Companies At a Glance
- Tasks: Assist students, ensure building security, and communicate university policies.
- Company: Join the vibrant University Housing team at NKU, supporting student life.
- Benefits: Flexible hours, competitive pay, and a chance to build your resume.
- Why this job: Make a difference in student lives while gaining valuable experience and skills.
- Qualifications: Must be enrolled in classes, maintain a minimum GPA, and pass a background check.
- Other info: Immediate openings available; work up to 25 hours per week during the semester.
University Housing operates service desks at Boothe and East Village, both staffed by Student Desk Assistants. Desk Assistants play a vital role in the University Housing operation, offering direct and consistent support for students. These student employees serve as key resources, administrators, and security supporters for residents.
Primary Responsibilities
- Effectively communicate and give directions to students
- Ensure building security by monitoring access points
- Prevent unauthorized individuals from entering the dorms
- Read and understand policy and procedure manuals
- Prepare reports and correspondences as needed
- Respond to duty situations according to university protocol
- Work independently without continuous supervision
- Meet deadlines set by housing professional staff
- Respond immediately to issues and concerns of residents
- Attend weekly staff meetings to stay informed and engaged
- Perform check-ins and check-outs for residents
- Complete equipment check-ins and check-outs
While serving as a Desk Assistant, working with Desk Managers (DMs), other Desk Assistants (DAs), Resident Assistants (RAs), and other housing staff is frequent and common. Desk Assistants can regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, able to move through three story building via stairs, able to climb, and descend stairs while carrying supplies, materials and/or furniture as needed.
Qualifications
Per NKU's Employment Policy, U.S. Citizen students are permitted to work up to 25 hours per week during the academic year, provided they are enrolled in at least six credit hours. International students may work up to 20 hours per week during the academic year and must be enrolled in at least 12 credit hours. Desk Assistants are required to be available for weekend and overnight shifts during both the academic semesters. During the summer, students can work up to 35 hours per week, provided they are enrolled in the previous Spring semester or intend to enroll in the upcoming Fall semester. A 2.5 cumulative and semester GPA for undergraduate candidates; 3.5 cumulative and semester GPA for graduate candidates. In addition, students must be in good standing with the university financially and behaviorally. All interested students must fill out an online student employment application and attach a resume. Any candidate who is offered this position will be required to undergo a pre-employment criminal background check as mandated by state law.
Minimum Education
High School Diploma
Pay Rate
$8.50/hr - $9.50/hr shift differential
Desk Assistant (Student Employment) employer: Northern Kentucky University
Contact Detail:
Northern Kentucky University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Assistant (Student Employment)
✨Tip Number 1
Familiarise yourself with the values and policies of University Housing. Understanding these will help you articulate them effectively during your interactions, showcasing your commitment to the role.
✨Tip Number 2
Demonstrate your communication skills by engaging with current students or staff in similar roles. This will not only give you insights into the job but also show your proactive approach to learning.
✨Tip Number 3
Be prepared to discuss your ability to work independently and manage responsibilities without supervision. Think of examples from your past experiences that highlight your reliability and self-motivation.
✨Tip Number 4
Show your flexibility regarding work hours, especially for weekend and overnight shifts. Being open about your availability can make you a more attractive candidate for the position.
We think you need these skills to ace Desk Assistant (Student Employment)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Desk Assistant position. This will help you tailor your application to highlight relevant skills and experiences.
Craft a Tailored CV: Create a CV that specifically addresses the requirements of the Desk Assistant role. Emphasise any previous experience in customer service, communication skills, and your ability to work independently or as part of a team.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain why you would be a great fit for University Housing. Mention your understanding of their values and how you can contribute to the student community.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northern Kentucky University
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Desk Assistant. Be prepared to discuss how your skills and experiences align with the role, especially in areas like communication and security.
✨Show Your Team Spirit
Since Desk Assistants often work closely with other staff members, it's important to demonstrate your ability to collaborate. Share examples from your past experiences where you successfully worked as part of a team or supported others.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult residents or ensuring building security. Think of scenarios from your past where you demonstrated problem-solving skills and a calm demeanour.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the position and helps you learn more about the team dynamics and expectations.
