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- Tasks: Guide students and parents through financial aid processes and resolve issues.
- Company: Join a supportive university community dedicated to student success.
- Benefits: Enjoy a regular schedule with occasional flexibility and opportunities for professional growth.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Bachelor's degree and two years of relevant experience required; strong communication skills essential.
- Other info: Engage with diverse groups and present at various events to promote financial aid awareness.
The predicted salary is between 30000 - 52000 £ per year.
The coordinator position in the Office of Student Financial Assistance will provide advice to students and parents on the availability of federal, state, and institutional aid programs. This includes assisting students from the application process to the delivery of aid. This position will also work with University offices to resolve student issues while delivering exceptional service to students, parents, and the University community. This position presents financial aid information to small and large groups varying in size from approximately 10 to 300. This position also supervises the client service area and monitors the ongoing needs of students and parents.
Primary Responsibilities
- Provides leadership and program management over an assigned area of specialty.
- Supervise Phone Agents, including the hiring, training, and supervision of this group.
- Deliver exceptional student service in person, on the telephone, and via email to support all students (face-to-face and online).
- Serve as the lead point of contact for state grant programs and tuition waivers (review, reconcile, and process aid).
- Assist the Associate Director of Customer Services and Training with the creation, implementation and execution of the annual communication plan for the Office of Student Financial Assistance.
- Interpret and adhere to federal, state, and institutional financial aid rules and regulations.
- Present financial aid information to small and large groups to support recruitment initiatives at on and off-campus events.
Qualifications
- A Bachelor's degree and two years of professional experience in financial aid or related field is required. An equivalent combination of education and experience will be considered.
- Must have strong communications skills (both oral and written).
- Ability to work with many different personalities.
- Must have a strong attention to details and have good computer skills and knowledge.
Minimum Education
- Acceptable Equivalency
- Preferred Education: Bachelor's Degree
Minimum Experience
- 2 years
Salary
- $37,128 minimum/annually
Coordinator employer: Northern Kentucky University
Contact Detail:
Northern Kentucky University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator
✨Tip Number 1
Familiarise yourself with federal, state, and institutional financial aid programs. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice presenting financial aid information to different audience sizes. Since the role involves speaking to groups of up to 300, honing your public speaking skills will be crucial.
✨Tip Number 3
Network with professionals in the financial aid field. Attend relevant workshops or webinars to connect with others and gain insights that could give you an edge in the application process.
✨Tip Number 4
Showcase your customer service experience. This role requires exceptional service delivery, so be ready to discuss specific examples of how you've successfully handled client interactions in the past.
We think you need these skills to ace Coordinator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your educational background, work experience, and skills related to financial aid and student services. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping students and parents navigate financial aid processes. Mention specific experiences that showcase your communication skills and attention to detail, as these are crucial for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Coordinator position.
How to prepare for a job interview at Northern Kentucky University
✨Know Your Financial Aid Basics
Make sure you brush up on the fundamentals of federal, state, and institutional aid programs. Being able to discuss these topics confidently will show your understanding of the role and impress the interviewers.
✨Demonstrate Exceptional Communication Skills
Since this position requires strong communication skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with students or parents in previous roles.
✨Showcase Your Leadership Experience
Be ready to discuss any past experiences where you've led a team or managed a project. Highlight your ability to supervise and train others, as this is a key responsibility of the coordinator role.
✨Prepare for Group Presentations
Since you'll be presenting financial aid information to groups, consider preparing a short presentation on a relevant topic. This will not only demonstrate your knowledge but also your ability to engage an audience.
