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- Tasks: Support the Complaints Standards Manager in enhancing complaints management across public services.
- Company: NIPSO, dedicated to improving public service standards in Northern Ireland.
- Benefits: Competitive salary, professional development opportunities, and a chance to drive meaningful change.
- Why this job: Be a key player in transforming how complaints are handled in public services.
- Qualifications: Strong communication skills and a passion for improving public service standards.
- Other info: Join a dynamic team focused on making a real difference in the community.
The predicted salary is between 30000 - 42000 £ per year.
Complaints Standards Engagement and Support Officer
Main purpose of job
To provide a key role in supporting the Complaints Standards Manager to ensure the effective implementation of NIPSO’s complaints standards function and promote a culture change in relation to how complaints are managed by public services in Northern Ireland. This will involve the design, development and delivery of engagement and support services to public services in relation to complaints handling, the co-development and implementation of new complaints standards to include Model Complaints Handling Procedures.
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NIPSO/CSO/05/26 - Complaints Standards Engagement and Support Officer employer: Northern Ireland Public Service Ombudsman
Contact Detail:
Northern Ireland Public Service Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NIPSO/CSO/05/26 - Complaints Standards Engagement and Support Officer
✨Tip Number 1
Network like a pro! Reach out to folks in the public service sector, especially those involved in complaints handling. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss how your experience aligns with their needs. Tailor your pitch to highlight your understanding of complaints standards and how you can contribute to a culture change.
✨Tip Number 3
Prepare for interviews by diving deep into NIPSO’s mission and values. Knowing their approach to complaints management will help you demonstrate your passion for improving public services and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace NIPSO/CSO/05/26 - Complaints Standards Engagement and Support Officer
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Complaints Standards Engagement and Support Officer role is all about. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application: Don’t just send a generic application! We want to see how your unique skills and experiences relate specifically to the complaints standards function. Use examples from your past that demonstrate your ability to support and engage with public services effectively.
Show Your Passion for Change: This role is all about promoting a culture change in complaints management. Make sure to express your enthusiasm for improving public services and how you can contribute to this mission. We love seeing candidates who are genuinely passionate about making a difference!
Apply Through Our Website: When you're ready to submit your application, make sure you do it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Northern Ireland Public Service Ombudsman
✨Know Your Complaints Standards
Make sure you’re well-versed in the complaints standards relevant to the role. Familiarise yourself with NIPSO’s current practices and any recent changes in legislation or guidelines. This will show your commitment and understanding of the field.
✨Showcase Your Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in the past. Think about times when you’ve facilitated discussions or provided support in a challenging situation. This will demonstrate your ability to promote culture change effectively.
✨Be Ready to Discuss Implementation Strategies
Think about how you would approach the design and delivery of engagement services. Be prepared to discuss specific strategies or frameworks you would use to implement new complaints standards. This shows that you can think critically and strategically.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about their current challenges in complaints handling or how they measure success in implementing new standards. This not only shows your interest but also your proactive mindset.
