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- Tasks: Support the Complaints Standards Manager in enhancing complaints handling across public services.
- Company: Join a forward-thinking organisation dedicated to improving public service standards.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful change.
- Why this job: Be part of a culture shift in how complaints are managed in Northern Ireland.
- Qualifications: Strong communication skills and a passion for improving public services.
- Other info: Opportunity to make a real difference in community engagement and service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Main purpose of job
To provide a key role in supporting the Complaints Standards Manager to ensure the effective implementation of NIPSO’s complaints standards function and promote a culture change in relation to how complaints are managed by public services in Northern Ireland. This will involve the design, development and delivery of engagement and support services to public services in relation to complaints handling, the co-development and implementation of new complaints standards to include Model Complaints Handling Procedures.
Complaints Standards Engagement Specialist in Belfast employer: Northern Ireland Public Service Ombudsman
Contact Detail:
Northern Ireland Public Service Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Standards Engagement Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to professionals in the complaints management field on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that role.
✨Tip Number 2
Prepare for your interview by researching NIPSO’s current complaints standards and any recent changes in public service policies. We want you to show them you’re not just interested, but genuinely invested in improving complaints handling.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to engagement and support services. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for the next steps in the hiring process.
We think you need these skills to ace Complaints Standards Engagement Specialist in Belfast
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what a Complaints Standards Engagement Specialist does. Dive into the job description and think about how your skills and experiences align with the responsibilities mentioned.
Tailor Your Application: Don’t just send a generic application! We want to see how you can specifically contribute to NIPSO’s complaints standards function. Highlight relevant experiences that showcase your ability to design and deliver engagement services.
Show Your Passion: Let us know why you’re excited about this role! Share your thoughts on promoting a culture change in complaints management and how you envision making a difference in public services in Northern Ireland.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Northern Ireland Public Service Ombudsman
✨Know Your Complaints Standards
Familiarise yourself with the specific complaints standards relevant to the role. Understand NIPSO’s approach and be ready to discuss how you can contribute to promoting a culture change in complaints management.
✨Showcase Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in the past. Highlight your ability to design and deliver support services, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you’ve had to resolve complaints or improve processes. Be ready to share these experiences, focusing on your analytical skills and how you can apply them to develop new complaints handling procedures.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation's goals regarding complaints management. This shows your genuine interest and helps you understand how you can fit into their vision.
