At a Glance
- Tasks: Diagnose and record maintenance repairs for Housing Executive tenants via phone and email.
- Company: Join the Housing Executive, committed to excellent customer service and community support.
- Benefits: Salary of £26,403 - £27,254, plus a fantastic pension scheme with 19% employer contribution.
- Other info: Equal opportunities employer, encouraging diverse applications.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26403 - 27254 £ per year.
Location: Cloughfern, Newtownabbey
Administrative Schedulers accurately diagnose and record maintenance repairs for Housing Executive tenants and work in partnership with others to resolve issues to support the HED Manager in the delivery of an excellent customer service via the telephone and/or by email, in line with our vision and values.
The current salary for this post is £26,403 - £27,254 per annum. We also have an excellent pension scheme with an employer contribution of 19%.
All the information you need to apply is available in the Candidate Information Pack, which includes full details of the essential and desirable criteria. This is available via clicking APPLY NOW.
Applications will open on 28 May 2026 and the closing date for receipt of applications is 4:30pm on Thursday 11 June 2026.
The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
Administration Scheduler in Newtownabbey employer: Northern Ireland Housing Executive
The Housing Executive is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Cloughfern, Newtownabbey, we provide our Administration Schedulers with competitive salaries, a generous pension scheme with a 19% employer contribution, and opportunities to make a meaningful impact in the community through excellent customer service. Join us to be part of a diverse team that values inclusivity and collaboration.
Contact Details:
Northern Ireland Housing Executive Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Scheduler in Newtownabbey
✨Tip Number 1
Get to know the company! Research the Housing Executive's values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an Administration Scheduler, you'll be dealing with tenants and colleagues regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle calls and emails like a pro.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the Housing Executive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of administration.
We think you need these skills to ace Administration Scheduler in Newtownabbey
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what the role of an Administration Scheduler involves and how your skills align with the requirements. This will help you tailor your application to stand out!
Show Off Your Communication Skills:Since this role involves a lot of communication via phone and email, make sure to highlight your communication skills in your application. Use clear and concise language, and don’t forget to mention any relevant experience you have in customer service or administration.
Be Specific About Your Experience:When detailing your previous work experience, be specific about your responsibilities and achievements. Use examples that demonstrate your ability to diagnose and record maintenance repairs, as well as your teamwork skills in resolving issues.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy! Just click on 'APPLY NOW' and follow the instructions. Don’t miss out on this opportunity to join us at the Housing Executive!
How to prepare for a job interview at Northern Ireland Housing Executive
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Scheduler. Familiarise yourself with how to accurately diagnose and record maintenance repairs, as well as the importance of excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication via phone and email, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you would handle customer queries or resolve issues. This will help you feel more at ease during the actual interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved issues in the past. Think about times when you had to work with others to find a solution, as collaboration is key in this role. Highlighting your problem-solving skills will demonstrate your ability to support the HED Manager effectively.
✨Align with Their Values
Research the Housing Executive's vision and values before your interview. Be ready to explain how your personal values align with theirs, especially regarding customer service. This shows that you’re not just looking for any job, but that you’re genuinely interested in contributing to their mission.
