At a Glance
- Tasks: Deliver top-notch customer service and support housing services via phone and in-person.
- Company: Join the Northern Ireland Housing Executive, a leader in community-focused services.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Equal opportunities employer, welcoming diverse applicants.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Five GCSEs or equivalent plus customer service experience or two years' experience.
The predicted salary is between 26403 - 27254 £ per year.
Job ref: 2026-113
Job type: Permanent
Location: Various locations across Northern Ireland
Salary: £26,403 - £27,254
Closing date: Thursday 20 Aug 2026 16:30
JOB PURPOSE: The post holder will report to a designated manager to deliver excellence in customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. A core role of CSU Advisors is to accurately diagnose and record repairs for Housing Executive tenants and work in partnership with others to resolve issues. To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.
REQUIREMENTS:
- i) Possess five GCSEs or equivalent qualification PLUS at least one year's customer service experience OR
- ii) Can demonstrate at least 2 years' customer service experience AND can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training.
APPLICATION PROCESS: Application should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates who require a reasonable adjustment to the application process should request this by emailing quoting the particular Job Title and Reference Number. Guidance on the completion and return of applications is included in the Candidate Information Pack.
The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.
The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page.
Customer Services Unit (CSU) Advisor in Lisburn employer: Northern Ireland Housing Executive
The Northern Ireland Housing Executive is an exceptional employer, offering a supportive work culture that prioritises teamwork and effective communication. With competitive salaries and opportunities for professional growth, employees can thrive in their roles while making a meaningful impact on the community by ensuring quality housing standards. Located in the Mid Ulster Area, this position not only provides job security but also the chance to contribute to the well-being of local residents.
Contact Details:
Northern Ireland Housing Executive Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Unit (CSU) Advisor in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northern Ireland Housing Executive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northern Ireland Housing Executive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Unit (CSU) Advisor in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northern Ireland Housing Executive:Your cover letter is your chance to shine! Tell us why you want to work at Northern Ireland Housing Executive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northern Ireland Housing Executive!
How to prepare for a job interview at Northern Ireland Housing Executive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
