Housing Officer - Northern Ireland Housing Executive (Belfast)
Employer: Northern Ireland Housing Executive
Location: Housing Centre, Belfast
Department: Belfast Regional Management Team - Belfast Housing Solutions
Hours: 39 hours per week (Mon-Fri, 8:30am-5:00pm)
Pay Rate: £ per hour
Contract: Temporary, 5 October - 8 November 2026
Grade: Band 4
Overview
Staffline is recruiting on behalf of the Northern Ireland Housing Executive for a Housing Officer to join the Belfast Housing Solutions team, based at the Housing Centre in Belfast.
This is a key administrative role suited to an organised, motivated and customer-focused individual who can work independently, demonstrate initiative and provide excellent customer service. The successful candidate will support the team with managing customer enquiries, coordinating workloads, maintaining accurate records and ensuring tasks are completed efficiently and within deadlines.
Key Duties:
- Answer incoming calls and manage customer enquiries using the telephony system
- Triage and allocate work using the team's Board application
- Monitor shared inboxes and provide timely written responses to customers
- Draft responses to letters and complaints on behalf of the Business Area Manager
- Make outbound calls to customers to gather information required for assessments
- Set up and maintain databases, ensuring information is accurate and up to date
- Monitor performance measures to support business understanding and improvement
- Record outcomes accurately, ensuring actions are proportionate, lawful, auditable and necessary
- Provide office cover and undertake other relevant administrative duties as required
- Strong written and verbal communication skills
- Intermediate IT proficiency and confidence using administrative systems
- A proactive approach, with the ability to work independently and use initiative
- Excellent organisational skills and attention to detail
- Ability to manage competing priorities and complete tasks accurately and on time
- A compassionate, customer-focused approach
- Commitment to maintaining accurate records and delivering a high standard of service
Additional Requirements:
- Previous relevant experience of 1-5 years preferred
- Basic AccessNI check required
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Housing Officer employer: Northern Ireland Housing Executive
The Northern Ireland Housing Executive is an exceptional employer, offering a supportive work culture that prioritises employee development and continuous improvement. Located in the heart of Belfast, we provide competitive salaries and a commitment to diversity, ensuring all voices are heard and valued within our team. Join us to make a meaningful impact in the community while advancing your career in a dynamic and inclusive environment.
Contact Details:
Northern Ireland Housing Executive Recruitment Team
