At a Glance
- Tasks: Assist in providing hostel accommodation and deliver top-notch customer service.
- Company: Join the Northern Ireland Housing Executive, a supportive and inclusive employer.
- Benefits: Competitive salary, career development opportunities, and a chance to make a difference.
- Other info: Diverse work environment with a focus on equal opportunities.
- Why this job: Be part of a team that helps people find housing solutions and support their needs.
- Qualifications: BTEC Level 3 or equivalent, or relevant customer service experience.
The predicted salary is between 26403 - 27254 £ per year.
Job ref: Job type: Permanent
Location: Various Locations across Northern Ireland
Salary: £26,403 - £27,254
Closing date: Thursday 30 Jul :30
JOB PURPOSE: The Hostel Assistant will assist in the provision of hostel accommodation and provide excellent customer service to those customers who have been placed in Housing Executive hostel accommodation. Hostel Assistants will be expected to understand and capture the issues raised by our customers and ensure housing support is provided and that queries are passed, when appropriate, to other Housing Executive officers or signposted to other external agencies.
REQUIREMENTS:
- i) Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) PLUS at least one year's relevant customer service or general administrative experience
- OR ii) Have five GCSEs* (Level 2), or equivalent qualification, PLUS at least two years' relevant customer service or general administrative experience
- OR iii) Can demonstrate three years' experience in a relevant customer service role or general administrative experience
*Refer to Qualifications Framework for equivalencies
APPLICATION PROCESS: Application should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates who require a reasonable adjustment to the application process should request this by emailing quoting the particular Job Title and Reference Number. Guidance on the completion and return of applications is included in the Candidate Information Pack.
The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS.
It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Hostel Assistant employer: Northern Ireland Housing Executive
The Northern Ireland Housing Executive is an exceptional employer, offering a supportive work culture that prioritises teamwork and effective communication. With competitive salaries and opportunities for professional growth, employees can thrive in their roles while making a meaningful impact on the community by ensuring quality housing standards. Located in the Mid Ulster Area, this position not only provides job security but also the chance to contribute to the well-being of local residents.
Contact Details:
Northern Ireland Housing Executive Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hostel Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Northern Ireland Housing Executive. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Northern Ireland Housing Executive
Don't be shy about reaching out to Northern Ireland Housing Executive directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hostel Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Northern Ireland Housing Executive and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Northern Ireland Housing Executive
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
