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- Tasks: Lead a team to recover Housing Benefit overpayments and manage administrative penalties.
- Company: Join a dedicated team in a supportive environment focused on community welfare.
- Benefits: Competitive salary, job security, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Relevant qualifications or experience in office environments with supervisory or customer care roles.
- Other info: Permanent position with potential for fixed-term contracts; apply online before the deadline!
The predicted salary is between 27694 - 32597 £ per year.
Job ref:
Job type: Permanent
Location: 29 Antrim St, Lisburn BT28 1AU
Salary: £27,694 - £32,597
Closing date: Thursday 19 Feb
BAND: 4
JOB PURPOSE: The Housing Benefit Recovery Team Leader is part of a specialist team responsible for the recovery of Housing Benefit overpayments, Housing Benefit Administrative Penalties and Low Income Rate Relief overpayments.
REQUIREMENTS:
- Possess one of the following qualifications or equivalent: (Please include dates)
- A) Higher National Diploma or equivalent level qualification (Level 4*) plus 1 year's relevant experience.
- B) A Levels or equivalent level qualification (Level 3*) and can demonstrate 2 years' relevant experience.
- Exceptionally, candidates not holding the above level of qualifications but with 3 years' relevant experience with evidence of training/learning in Housing Benefit overpayment recovery related matters may also be considered.
*Refer to Qualifications Framework for equivalencies
** Relevant experience must be within an office based environment and include either supervisory responsibility or customer care responsibility or experience in the use and maintenance of information systems.
APPLICATION PROCESS: Application should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS.
Senior HB Recovery Officer in Antrim employer: Northern Ireland Housing Executive
Contact Detail:
Northern Ireland Housing Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior HB Recovery Officer in Antrim
✨Tip Number 1
Network like a pro! Reach out to people in the housing benefit sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for recovery officer roles. Practise your answers and think of examples from your experience that showcase your skills in handling overpayments and customer care.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Make sure to apply through our website for the best chance! We’ve got all the resources you need to make your application stand out, so take advantage of them.
We think you need these skills to ace Senior HB Recovery Officer in Antrim
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your experience and qualifications match up with what we're looking for, so make sure you highlight those in your application!
Show Off Your Relevant Experience: When filling out the application form, don’t hold back on showcasing your relevant experience. We’re particularly interested in your time in an office environment and any supervisory or customer care roles you've had. Make it clear how your background fits the bill!
Follow the Instructions: We can’t stress this enough! Make sure you follow the instructions provided once you access the online application form. It’s super important to stick to the guidelines to avoid any hiccups in the process.
Apply Through Our Website: Remember, the best way to apply is through our website. It’s straightforward and ensures your application gets to us without any fuss. Don’t miss out – get your application in before the deadline!
How to prepare for a job interview at Northern Ireland Housing Executive
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefit overpayments and recovery processes. Familiarise yourself with relevant legislation and any recent changes in policies. This will show that you're not just qualified, but genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in an office environment, especially any supervisory or customer care roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, challenges they face in recovery, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Dress the Part
Even though it’s a permanent position, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. It sets a positive tone for the interview and reflects your understanding of the workplace culture.
