At a Glance
- Tasks: Diagnose and record maintenance repairs for Housing Executive tenants, ensuring excellent customer service.
- Company: Join the Northern Ireland Housing Executive, a supportive and equal opportunities employer.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in your community while developing valuable administrative skills.
- Qualifications: BTEC Level 3 or equivalent experience in administration required.
The predicted salary is between 26403 - 27254 £ per year.
Job ref: 2026-92
Job type: Permanent
Location: Cloughfern, Newtownabbey
Salary: £26,403- £27,254
Closing date: Thursday 11 Jun 2026 16:30
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.
BAND: 3
JOB PURPOSE: Administrative Schedulers accurately diagnose and record maintenance repairs for Housing Executive tenants and work in partnership with others to resolve issues to support the HED Manager in the delivery of an excellent customer service via the telephone and/or by email, in line with our vision and values.
REQUIREMENTS:
- i) Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year's relevant general administrative experience OR
- ii) Have five GCSEs (Level 2), or equivalent qualification, plus at least two years' relevant general administrative experience OR
- iii) Can demonstrate three years' general administrative experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training (Please include dates)
*Refer to Qualifications Framework for equivalencies
APPLICATION PROCESS
Application should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates who require a reasonable adjustment to the application process should request this by emailing quoting the particular Job Title and Reference Number. Guidance on the completion and return of applications is included in the Candidate Information Pack.
The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request.
LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED.
It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.
The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Administration Scheduler TLNT1_NI employer: Northern Ireland Housing Executive
The Northern Ireland Housing Executive is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. Located in Cloughfern, Newtownabbey, we provide our staff with opportunities for professional growth while fostering a collaborative environment that values diversity and inclusion. Join us to make a meaningful difference in the lives of our tenants and contribute to delivering excellent customer service.
Contact Details:
Northern Ireland Housing Executive Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Scheduler TLNT1_NI
✨Tip Number 1
Get to know the company! Research the Northern Ireland Housing Executive and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative roles. Think about your past experiences and how they relate to the job description, especially around customer service and problem-solving.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out during the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Follow the instructions carefully and make sure you highlight your relevant experience to catch the hiring manager's eye.
We think you need these skills to ace Administration Scheduler TLNT1_NI
Some tips for your application 🫡
Read the Job Description Carefully:Before you start filling out the application, take a good look at the job description. Make sure you understand what we're looking for in an Administration Scheduler and how your experience aligns with our needs.
Show Off Your Experience:When detailing your experience, be specific! Highlight your relevant administrative skills and any qualifications you have that match our requirements. We want to see how you can contribute to our team!
Follow the Instructions:Make sure you follow the application instructions to the letter. Access the online form and complete it as directed. Missing information could mean we can't shortlist you, and we don’t want that!
Apply Through Our Website:Remember, the best way to apply is through our careers page. Click on the 'Continue to Application' button and get started. We’re excited to see your application come through!
How to prepare for a job interview at Northern Ireland Housing Executive
✨Know Your Stuff
Make sure you understand the role of an Administration Scheduler inside out. Familiarise yourself with the responsibilities, especially around diagnosing and recording maintenance repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your relevant administrative experience in detail. Whether it's through qualifications or on-the-job training, be ready to highlight specific examples that demonstrate your skills and how they align with the job requirements. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Customer Service Focus
Since the role involves delivering excellent customer service, think of examples where you've successfully resolved issues for customers. Be prepared to discuss how you handle difficult situations and maintain professionalism, whether over the phone or via email.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the company culture, or the challenges faced by the Housing Executive. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
