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- Tasks: Diagnose and record maintenance repairs for Housing Executive tenants while providing excellent customer service.
- Company: Join a supportive team dedicated to enhancing tenant experiences.
- Benefits: Competitive salary, permanent position, and a chance to make a difference.
- Why this job: Be the voice that helps resolve issues and improve lives in your community.
- Qualifications: BTEC Level 3 or equivalent and at least one year of admin experience required.
- Other info: Work in a dynamic environment with opportunities for growth across Northern Ireland.
The predicted salary is between 22400 - 22900 £ per year.
Job ref: 2025-193
Job type: Permanent
Location: Cloughfern, Newtownabbey or Derry/Londonderry
Salary: £26,403- £27,254
Closing date: Thursday 30 Oct 2025 16:30
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.
JOB PURPOSE
Administrative Schedulers accurately diagnose and record maintenance repairs for Housing Executive tenants and work in partnership with others to resolve issues to support the HED Manager in the delivery of an excellent customer service via the telephone and/or by email, in line with our vision and values.
REQUIREMENTS
- i) Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year\’s relevant general administrative experience (Please include dates)
- ii) Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years\’ relevant general administrative experience
- iii) Can demonstrate three years\’ general administrative experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- *Refer to Qualifications Framework for equivalencies
APPLICATION PROCESS
Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions.
LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED.
It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.
The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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Administration Scheduler employer: Northern Ireland Housing Executive
Contact Detail:
Northern Ireland Housing Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with tenants and resolving issues, make sure you're comfortable chatting on the phone. Role-play with a friend to get used to answering common questions and handling tricky situations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed schedules or prioritised tasks in previous roles. This will demonstrate that you’re ready to handle the demands of an Administration Scheduler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administration Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Administration Scheduler. We want to see how you can accurately diagnose and record maintenance repairs, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since you'll be working closely with tenants and HED operatives, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief story about a time you resolved an issue effectively.
Highlight Relevant Experience: Don’t forget to include your administrative experience! If you've got a BTEC National Certificate or equivalent, make sure to mention it along with any relevant roles you've held. We love seeing how your background fits into our vision and values.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Northern Ireland Housing Executive
✨Know Your Stuff
Make sure you understand the role of an Administration Scheduler inside out. Familiarise yourself with the responsibilities, especially around diagnosing and recording maintenance repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administrative tasks. Think about scenarios where you've triaged calls or resolved issues in the past. This will help you articulate your experience clearly and demonstrate your problem-solving skills.
✨Showcase Your Qualifications
Be ready to discuss your BTEC National Certificate or equivalent qualifications. Highlight how your education and any relevant experience align with the job requirements. This is your chance to connect your background directly to what they’re looking for.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in this role. This shows that you’re engaged and thinking about how you can contribute to their goals.