Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide admin support and be the first point of contact for customer queries.
- Company: Join the Housing Executive, a diverse and inclusive employer.
- Benefits: Salary between £25,584 - £26,409 plus a fantastic pension scheme.
- Other info: Applications open on 25 September 2025; don't miss out!
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and ability to manage your workload.
The predicted salary is between 25584 - 26409 £ per year.
To provide a wide range of administrative support and act as the initial point of contact for customer queries in support of effective and efficient service delivery.
Responsibilities
- To undertake a range of administrative duties including, but not limited to customer / stakeholder contact, data input, record keeping and reporting.
- To perform assigned duties and tasks, either as part of a team or individually as required, including the prioritisation of own workload when necessary.
- To act in accordance with the NIHE values ensuring, through commitment to ongoing improvement, that NIHE’s obligations to its staff and customers are achieved.
- See candidate information pack for full details.
Skills and Qualifications
- Possess five GCSEs at Grade C or above, to include Maths and English or equivalent level qualification (Level 2).
- See candidate information pack for full details.
#J-18808-Ljbffr
Admin Officer/Counter Assistant (Housing Services) employer: Northern Ireland Housing Executive
Contact Detail:
Northern Ireland Housing Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer/Counter Assistant (Housing Services)
✨Tip Number 1
Get to know the company! Research NIHE and its values so you can show how you align with their mission during interviews. This will help us stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your customer service skills! As an Admin Officer/Counter Assistant, you'll be the first point of contact for queries. We should role-play common scenarios to boost our confidence and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for us. Plus, it shows we’re proactive and genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Make sure to tailor our CV and cover letter to highlight relevant experience that matches the job description.
We think you need these skills to ace Admin Officer/Counter Assistant (Housing Services)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences match what they're looking for, so make sure you highlight those in your application!
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every job. We recommend tailoring them specifically for this Admin Officer/Counter Assistant role. Use keywords from the job description to show that you’re a perfect fit!
Show Your Customer Service Skills: Since this role involves being the first point of contact for customer queries, make sure to showcase your customer service experience. We want to see examples of how you've handled queries or complaints effectively in the past.
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the easiest way for us to receive your details and ensures you don’t miss any important information in the process!
How to prepare for a job interview at Northern Ireland Housing Executive
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Officer/Counter Assistant role. Familiarise yourself with the key responsibilities and how they align with the NIHE values. This will help you articulate how your skills and experiences make you a great fit for the position.
✨Prepare for Customer Queries
Since you'll be the first point of contact for customer queries, think about common questions you might face. Prepare clear and concise responses that demonstrate your problem-solving skills and commitment to excellent service delivery. Practising these scenarios can boost your confidence.
✨Showcase Teamwork and Independence
The job requires both teamwork and the ability to work independently. Be ready to share examples from your past experiences where you've successfully collaborated with others or managed your workload on your own. Highlighting these skills will show that you can adapt to different working styles.
✨Emphasise Continuous Improvement
NIHE values ongoing improvement, so come prepared to discuss how you've contributed to process enhancements in previous roles. Share specific examples of how you've identified areas for improvement and implemented changes that benefited your team or organisation.