Customer Operations Manager in Craigavon

We’re looking for a Customer Operations Manager to lead our customer service operations at NIE Networks. This role will oversee key teams including our Contact Centre, Vulnerable Customer Team, Digital Contact Team, CNS Team, and Customer Engagement & Administration.

You’ll drive efficiency, optimise service delivery, and ensure compliance with regulatory standards while shaping strategies that enhance the customer journey. A central focus will be achieving RP7 Consumer Measures and maintaining Guaranteed Standards of Service.

For further information, the Role SpecificationDocumentis available to download.

CV and Cover Letter must be received no later than 11pm on Sunday 21 December 2025.

Location

Duration

Permanent

Hours

37

Competitive salary with excellent benefits

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