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For Companies At a Glance
- Tasks: Lead customer service operations and enhance the customer journey.
- Company: Leading energy provider in Craigavon with a focus on service excellence.
- Benefits: Competitive salary, excellent benefits, and a permanent position.
- Why this job: Make a real difference in customer experience and drive service excellence.
- Qualifications: Experience in customer service management and a passion for compliance.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy provider in Craigavon is seeking a Customer Operations Manager to lead its customer service operations. The successful candidate will oversee teams such as the Contact Centre and Vulnerable Customer Team, drive efficiency, optimise service delivery, and ensure compliance with regulatory standards. The role focuses on enhancing the customer journey and achieving key service metrics. This is a permanent position with a competitive salary and excellent benefits.
Customer Operations Lead: Service Excellence & Compliance in Craigavon employer: Northern Ireland Electricity Networks Limited
Contact Detail:
Northern Ireland Electricity Networks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Lead: Service Excellence & Compliance in Craigavon
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the role and the company culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Operations roles. We should also think about how our past experiences align with the job description, especially around service excellence and compliance.
✨Tip Number 3
Showcase our passion for customer service! During interviews, we can share specific examples of how we've enhanced customer journeys in previous roles. This will help us stand out as a candidate who truly cares about service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Customer Operations Lead: Service Excellence & Compliance in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Operations Lead role. Highlight any previous experience in customer service operations, especially in leading teams or driving efficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing the customer journey and how your background makes you the perfect fit for this role. Be specific about your achievements!
Showcase Your Compliance Knowledge: Since compliance is key in this role, don’t forget to mention any relevant experience you have with regulatory standards. We want to see how you can ensure our operations meet all necessary guidelines.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Northern Ireland Electricity Networks Limited
✨Know the Company Inside Out
Before your interview, make sure you research the energy provider thoroughly. Understand their values, mission, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Operations Lead, you'll need to demonstrate your ability to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, driven efficiency, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Compliance and Regulatory Standards
Since compliance is a key part of the role, brush up on relevant regulations in the energy sector. Be ready to discuss how you've ensured compliance in previous roles and how you would approach it in this position. This shows that you’re not just a great leader but also knowledgeable about the industry.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s customer service strategy, team dynamics, and how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
