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- Tasks: Welcome visitors, provide information, and lead guided tours at Parliament Buildings.
- Company: Join the Northern Ireland Assembly Commission and be part of a vibrant team.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and health initiatives.
- Why this job: Make a difference by enhancing visitor experiences in a historic setting.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 36000 - 37300 £ per year.
The Northern Ireland Assembly Commission is recruiting for the following permanent positions:
- Visitor Experience Supervisor (1 post) - Salary range: £36,122 - £37,323
- Visitor Experience Officer (multiple posts) - Salary range: £29,137 - £30,870
The Visitor Experience Team, made up of Visitor Experience Officers, a Visitor Experience Supervisor and a Visitor Experience Manager, is responsible for meeting and greeting all visitors to Parliament Buildings and carrying out reception duties including signing in of visitors and provision of security passes; welcoming visitors in the Great Hall and signposting and providing information. The Team also provides a range of guided tours of Parliament Buildings. Visitor Experience Officers provide administrative and operational support for activities and events that take place in Parliament Buildings daily. This includes working with organisers, Members and internal colleagues.
The role of the Visitor Experience Supervisor is to assist in leadership, operation and development of the team responsible for the provision of high-quality visitor experiences and services in Parliament Buildings. We offer a supportive and rewarding working environment. You will enjoy a range of employee benefits designed to reward your hard work. In addition to your competitive salary, we offer excellent pension provision where you contribute 5.65% of salary. We also provide a generous 25 days annual leave entitlement on joining, which increases by one day per year up to a maximum of 30 days. Additionally, we offer 12 public and privilege holidays per year.
You will be invested in and have the opportunity to avail of a variety of learning and development activities, starting with our Getting On-Board programme. You will be able to participate in health and wellbeing initiatives including access to support via our Employee Assistance Programme. We also offer free on-site parking. These posts are based in Parliament Buildings and no hybrid working arrangements are available.
We are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality or sexual orientation. Applications from young people (people under the age of 35) and people from minority ethnic communities are particularly welcomed for these posts.
Benefits: Parking, Pension Fund, Paid Holidays
Visitor Experience Team in Belfast employer: Northern Ireland Assembly
Contact Detail:
Northern Ireland Assembly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Team in Belfast
✨Tip Number 1
Get to know the Visitor Experience Team! Research their roles and responsibilities, and think about how your skills can enhance their mission. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Visitor Experience Team.
✨Tip Number 3
Prepare for the interview by practising common questions related to visitor services and teamwork. We recommend using the STAR method to structure your answers – it’s a great way to showcase your experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the roles and benefits there.
We think you need these skills to ace Visitor Experience Team in Belfast
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what the Visitor Experience Team does. Check out the job description and think about how your skills match up with what they're looking for. This will help you tailor your application to show why you're the perfect fit!
Be Yourself: When you're writing your application, let your personality shine through! We want to see who you are, so don’t be afraid to share your passion for visitor experiences and any relevant stories that highlight your skills. Authenticity goes a long way!
Highlight Relevant Experience: Make sure to showcase any previous experience that relates to the role. Whether it’s customer service, administration, or event support, we want to know how your background prepares you for this position. Use specific examples to illustrate your points!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Northern Ireland Assembly
✨Know Your Role
Before the interview, make sure you thoroughly understand the roles of both the Visitor Experience Supervisor and Officer. Familiarise yourself with their responsibilities, especially around visitor engagement and administrative support. This will help you tailor your answers to show how you can contribute to the team.
✨Showcase Your People Skills
Since this role involves meeting and greeting visitors, it's crucial to demonstrate your interpersonal skills. Prepare examples from your past experiences where you've successfully interacted with diverse groups or handled challenging situations. This will highlight your ability to create a welcoming environment.
✨Research the Organisation
Take some time to learn about the Northern Ireland Assembly Commission and its values. Understanding their mission and the importance of visitor experiences will allow you to align your responses with their goals, showing that you're genuinely interested in being part of their team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or upcoming events at Parliament Buildings. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.