Who We Are Part of the Northern Industries Group, Steelway Fensecure Ltd is a long-established specialist in the design and manufacture of high-quality steel fabrications, access covers, and bespoke metalwork solutions. With almost a century of experience, we are recognised throughout the UK construction and infrastructure sectors for our engineering excellence, product innovation, and unwavering commitment to quality. About the Role The Senior Project Manager is accountable for the end-to-end execution of Steelway's installation projects, leading a Regional Service Manager, Project Manager and Project Coordinator to deliver work safely, on programme, and to the specified quality. This role owns the customer experience from project handover through to completion and sign-off, and carries full accountability for margin delivery against budget for the department. The role reports directly to the Operations Director. Acting as the direct point of contact for project execution, the Senior Project Manager works closely with the Regional Service Manager to ensure resourcing, scheduling, and site delivery are aligned with wider departmental capacity and commercial targets. A core part of the role is implementing the systems, processes, and standards that allow the department to deliver an exceptional and consistent level of customer satisfaction. Key responsibilities: Project Execution Own delivery of a portfolio of installation projects for Tier 1 Customers from handover to completion, ensuring works are executed safely, on programme, and to specification. Direct and support the Project Manager and Project Coordinator in day-to-day planning, scheduling, and site coordination. Proactively identify and resolve programme risks, resourcing conflicts, and site issues before they impact delivery. Work closely with the RSM to ensure direct and subcontract site teams are briefed, resourced, and performing to Steelway's quality and safety standards. Co-ordinate availability of Steelwork from Production to suit installation and pre-build schedule. Customer Experience Act as the primary point of contact for customers on project execution matters, building trust through clear, proactive communication. Act as the escalation point for issues coming through the Project Manager and Project Coordinator. Set and maintain a consistent standard of customer service across all live projects, from progress updates to issue resolution. Manage customer expectations around programme, variations, and any on-site issues, escalating and resolving concerns quickly. Gather and act on customer feedback to continuously improve the installation experience. Margin Delivery Take full ownership of project margin, tracking cost against budget throughout the project lifecycle. Identify and control the drivers of margin erosion (labour, subcontractor spend, remedial works, programme slippage) and take corrective action. Work with the Project Coordinator to ensure accurate cost tracking, valuations, and variation capture. Report project financial performance monthly to the Business. Systems, Process
Site Installation Project Manager employer: Northern Industries Group
Steelway, as part of the Northern Industries Group, is an exceptional employer that values its employees by providing a supportive work culture and opportunities for professional growth. With nearly a century of experience, we invest in state-of-the-art facilities and equipment, ensuring our team has the best tools at their disposal. Our commitment to employee well-being is reflected in our competitive salary, generous holiday allowance, and comprehensive pension scheme, making us an attractive choice for those seeking a rewarding career in the steelwork and metal solutions industry.
