People, Wellbeing & Operations Officer in Sunderland

Job Title: People, Wellbeing & Operations Officer

Salary: £35,000 to £37,500 per annum (depending on experience)
Location: Flexible (homeworking or office) with visits to Newcastle & Sunderland

Contract and Working Hours: Full-time, Permanent, 37 hours – Monday to Friday

About the role

Are you passionate about people, wellbeing and creating a positive workplace culture? Do you enjoy providing practical support, building strong relationships and helping others thrive at work? If so, we’d love to hear from you.

We’re looking for a People, Wellbeing & Operations Officer to support the delivery of our HR, wellbeing and operational activities across the organisation. Working closely with the Head of People & Wellbeing, you’ll play a key role in ensuring colleagues receive a professional, responsive and employee-focused service throughout their employment journey. Alongside supporting our people and wellbeing agenda, you’ll contribute to wider corporate services activities, working across organisational projects and providing operational and finance-related support that helps ensure the smooth and effective running of the organisation.

This varied role covers all aspects of the employee lifecycle, including recruitment, onboarding, employee relations support, HR administration and wellbeing initiatives. You’ll also help coordinate programmes and activities that promote employee health, engagement, inclusion and a positive workplace culture.

As a first point of contact for HR and wellbeing enquiries, you’ll provide guidance and support to managers and colleagues, maintain accurate records and data, and contribute to projects and initiatives that help us achieve our organisational objectives.

What you’ll bring

We’re looking for someone who:

• Has experience working in an HR or people-focused role
• Holds a CIPD Level 3 qualification (or equivalent) or can demonstrate equivalent HR experience
• Has experience supporting recruitment and onboarding processes
• Understands HR practices, policies and employment legislation
• Has excellent organisational skills and can manage multiple priorities effectively
• Communicates confidently and builds positive relationships with colleagues at all levels
• Maintains confidentiality and handles sensitive information appropriately
• Has excellent attention to detail and strong administrative skills
• Works effectively both independently and as part of a team
• Takes a proactive, solutions-focused approach to supporting people and improving processes

Experience supporting employee wellbeing programmes, engagement activities, data reporting, payroll administration, budget monitoring or finance processes would be advantageous but is not essential.

About us

The Northern Housing Consortium is an established membership organisation created in 1974, to support registered providers of social housing. Our commercial arm, this includes NHC Procurement serves a national network of members in every corner of the UK.

We’re a small team, but we make a big difference. We offer a supportive and flexible working environment where people can be themselves, develop their skills and fulfil their potential.

While we work flexibly and embrace remote working, we also value opportunities to come together in person. We regularly meet in Newcastle and Sunderland to collaborate, connect and share ideas. Working arrangements will be agreed with your manager, balancing the needs of the role and the organisation with your own preferences.

What we offer

• Flexible working arrangements
• Workplace pension scheme with above-statutory employer contributions
• 25 days annual leave plus bank holidays (increases by one day per year to a maximum of 30 days)
• Benenden Healthcare and Employee Assistance Programme
• Training and development opportunities, including support towards professional qualifications
• Wellbeing support and access to lifestyle discounts
• The opportunity to help shape and deliver our people and wellbeing agenda in a supportive and values-led organisation

We welcome applications from people of all backgrounds and are committed to building a workforce that reflects the communities we serve. If you need any adjustments or support throughout the recruitment process, please let us know.