At a Glance
- Tasks: Lead and inspire teams to improve mental health services across Cumbria, Hull, and Yorkshire.
- Company: Join Northern Healthcare, a values-driven organisation dedicated to changing lives.
- Benefits: Competitive salary, car allowance, professional development, and employee support programmes.
- Other info: Dynamic role with opportunities for career growth and a supportive team environment.
- Why this job: Make a real impact on mental health services and empower individuals to achieve their goals.
- Qualifications: Experience in healthcare leadership and strong knowledge of quality compliance.
The predicted salary is between 36000 - 44000 £ per year.
Lead Quality. Inspire People. Make a Difference. We're Recruiting a Regional Support Manager at Northern Healthcare!
Location - this role is supporting our services in Cumbria, Yorkshire and Hull.
Salary - up to 42k plus 3k car allowance (dependent upon experience).
Putting people first, changing lives. Are you an experienced healthcare or social care leader who is passionate about improving standards, developing people and ensuring services deliver the highest quality of care? Do you have the knowledge, confidence and leadership skills to influence change, challenge practice and drive continuous improvement across multiple services?
At Northern Healthcare, we're looking for an ambitious, forward-thinking and values-driven Regional Support Manager to join our team and play a key role in supporting and developing our mental health services. This is an opportunity to make a real impact, working alongside Service Managers and senior leaders to ensure our services are safe, effective, compliant and focused on achieving the best possible outcomes for the people we support.
About Northern Healthcare: Northern Healthcare provides specialist mental health supported living services and community-based support across the Yorkshire, Cumbria and Hull. We support adults with a range of mental health needs, helping them rebuild confidence, develop independence and work towards meaningful recovery. Our approach is centred around the individual. We believe everyone deserves the opportunity to live a fulfilling life, make their own choices and achieve their personal goals. Our colleagues are at the heart of everything we do, and we're committed to creating services where people feel safe, respected, supported and empowered.
The Role – Leading Quality and Driving Excellence: As Regional Support Manager, you will provide leadership, oversight and support across a portfolio of services, working closely with Service Managers and senior colleagues to drive quality, compliance and operational performance. A significant focus of this role will be ensuring our services consistently meet regulatory requirements, maintain high standards of care and deliver positive outcomes for the people we support. You'll be responsible for identifying areas of risk, challenging inconsistent practice and ensuring improvement plans translate into meaningful and sustainable change. You'll act as a trusted source of guidance and support for Service Managers, while providing appropriate challenge and accountability to ensure standards are maintained.
What Will You Be Responsible For?
- Quality, Compliance and Governance: Provide regional oversight of service quality, compliance and regulatory standards. Ensure services are prepared for CQC inspections and consistently meet regulatory expectations. Lead and support quality audits, compliance reviews and service inspections. Identify risks, gaps in practice and areas requiring immediate intervention. Oversee the development and implementation of quality improvement and action plans. Monitor safeguarding, medication management, incident reporting, complaints and risk management. Ensure learning from incidents, investigations and complaints is embedded across services. Promote safe, effective and person-centred support at all times.
- Service Improvement and Performance: Drive continuous improvement across the region, ensuring consistent standards between services. Analyse quality, compliance and operational data to identify trends and areas of concern. Challenge poor performance and ensure managers take ownership of improvement actions. Monitor progress against agreed objectives, deadlines and performance indicators. Share good practice and encourage services to learn from one another. Support service development, mobilisation and the implementation of organisational initiatives.
- Leadership and Management Development: Provide guidance, coaching and support to Service Managers, developing their confidence and capability. Promote a culture of accountability, ownership and professional leadership. Support managers to address performance concerns and improve team effectiveness. Identify development needs and encourage succession planning across the region. Build strong working relationships with operational, clinical, quality and HR colleagues. Lead by example, demonstrating visible, values-driven leadership.
- Operational Oversight: Maintain oversight of staffing, recruitment, retention, occupancy and service performance. Support Service Managers to maintain safe staffing levels and effective workforce planning. Identify operational pressures and intervene where additional support is required. Ensure resources are used effectively while maintaining quality and safety. Work collaboratively with senior management to address challenges and deliver regional objectives.
What Are We Looking For? We're looking for someone who can combine strong leadership with excellent quality and compliance knowledge. You'll ideally have:
- Significant management experience within health or social care, preferably mental health or supported living.
- Strong knowledge of CQC regulations, fundamental standards and regulatory requirements.
- Experience leading quality audits, compliance reviews and service improvement programmes.
- A proven ability to identify risks, challenge poor practice and implement effective solutions.
- Experience managing and developing managers across multiple services or locations.
- Strong knowledge of safeguarding, incident management, medication governance and risk management.
- The ability to interpret performance data and use it to drive improvements.
- Excellent communication, influencing and relationship-building skills.
- The confidence to make decisions, manage competing priorities and remain calm under pressure.
- A relevant management or health and social care qualification would be advantageous.
Most importantly, you'll be passionate about quality, committed to doing the right thing and motivated by improving the lives of the people we support.
What Does Success Look Like? As Regional Support Manager, success will mean:
- Services consistently meeting regulatory and organisational standards.
- Improved audit outcomes and reduced compliance risks.
- Effective and sustainable improvement plans.
- Service Managers who feel supported, confident and accountable.
- Stronger leadership and consistent management practice.
- Learning from incidents and feedback leading to meaningful improvements.
- Positive experiences and better outcomes for the people we support.
Our PROUD Values: Our values underpin everything we do:
- P – Positive: Bringing encouragement and helping people see what is possible.
- R – Respectful: Treating everyone with dignity and valuing their individuality.
- O – Open and Honest: Communicating openly, building trust and taking accountability.
- U – Understanding: Listening, showing empathy and recognising individual needs.
- D – Dedicated: Being committed to making a meaningful difference.
We want a Regional Support Manager who doesn't just understand these values but actively brings them to life across every service they support.
Why Join Northern Healthcare? At Northern Healthcare, we recognise that great leadership makes a difference. We want you to feel supported, valued and able to make a real impact. You'll benefit from:
- A senior regional leadership opportunity with scope to influence service quality and development.
- The opportunity to shape and improve services across the organisation.
- Working alongside a supportive and committed senior leadership team.
- Opportunities for ongoing professional development.
- Access to our Employee Assistance Programme.
- Blue Light Card and Blue Light Insurance discounts.
- Free Enhanced DBS check.
- Refer-a-Friend Scheme, subject to scheme terms.
- Colleague recognition awards.
- Opportunities to develop your career within Northern Healthcare.
Ready to Make a Regional Difference? This is an exciting opportunity for an experienced leader who wants to do more than maintain services. We want someone who will challenge standards, inspire managers, identify opportunities for improvement and ensure that quality is at the centre of everything we do. If you're passionate about mental health, committed to excellence and ready to influence positive change across multiple services, we'd love to hear from you. Apply today and help us continue putting people first and changing lives.
Regional Support Manager - Region 2 - Cumbria, Hull, Yorkshire in Wakefield employer: Northern Healthcare
At Northern Healthcare, we pride ourselves on being an exceptional employer that prioritises the well-being of both our staff and the individuals we support. Our collaborative work culture fosters professional growth through mentorship and leadership opportunities, while our commitment to continuous improvement ensures that you can make a meaningful impact in the lives of others. Located in the beautiful regions of Yorkshire, Hull, and Cumbria, you'll enjoy a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Support Manager - Region 2 - Cumbria, Hull, Yorkshire in Wakefield
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Northern Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Northern Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Northern Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Regional Support Manager - Region 2 - Cumbria, Hull, Yorkshire in Wakefield
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Northern Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Northern Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Northern Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Northern Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Northern Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Northern Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
