At a Glance
- Tasks: Lead a compassionate team to provide high-quality care for residents with mental health needs.
- Company: Join Northern Healthcare, a leader in mental health recovery services across the UK.
- Benefits: Enjoy a competitive salary, flexible working, and ongoing career development opportunities.
- Other info: Be part of a supportive culture with recognition schemes and employee awards.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social care leadership, ideally with mental health or learning disabilities.
The predicted salary is between 37338 - 40000 £ per year.
We are recruiting for a Deputy Service Manager for our Beck House located in Chester - £29,500. Northern Healthcare provides mental health recovery services across many regions within the UK. Our services consist of supported living and community outreach services which provide our residents and service users with access to 24-hour support from experienced clinical and support staff.
As Deputy Service Manager, you will be responsible for the provision of a high-quality service for residential care and employee engagement, providing strong and effective leadership to the onsite team and for the overall day-to-day running and strategic direction of the service.
Main duties of the job
Who we are looking for? An experienced, strong and compassionate Deputy Service Manager to lead our team in Chester. You must have strong and effective leadership skills and be committed to the values, passion, and determination to put people first, whilst supporting the lives of people with learning disabilities or mental health illnesses. You will be providing guidance and act as a role model to your new team whilst providing the effective delivery of the service with a multi-disciplinary team with a positive culture of support care to our service user. Ultimately, you will meet our quality targets set out by the senior team, which will ensure your service is providing the best quality of care and support to our service users.
As a Deputy Service Manager not every day is the same, and it can be quite challenging at times, but the rewards are truly amazing to see our residents improving with the support we provide!
What qualifications or experience are needed for this role?
Previous leadership and management skills working in the social care sector, particularly in mental health and/or learning disability is an essential part of this role. If you are a qualified Occupational Therapist or Registered Mental Health Nurse with experience in a supported living environment we'd love to hear from you. We also welcome applicants who are proven leaders and ideally, have achieved or are working towards their NVQ level 5 in Health and Social Care.
Working for your organisation
Where you’ll be working: Beck House in Chester is a 24/7 supported living service for people living with a mental health diagnosis, learning disability or autism. Beck House is located on Tarvin Road, Littleton, Chester, the service has 20 ensuite rooms and communal areas including a fully equipped kitchen, dining room and activity area. The role is a full-time position working 37.5 hours per week. This role requires a level of flexibility as you will have the option to join the out-of-hours on-call rota, which can include evenings and weekends.
In return, you’ll receive:
- Competitive salary dependent on experience
- Option to join the out of hours on-call rota
- Generous incentive scheme
- Ongoing career development and training
- Access to discounted products and services
- Flexible working week
- Company pension scheme and contribution
- Option to join private healthcare cover, including dental, optical, prescriptions and physiotherapy.
- Employee Assistant Programme- offering holistic solutions, fast-tracked physiotherapy, mental health support and workplace adjustments
- Enhanced disclosure barring scheme (DBS) check cost covered
- Ongoing employee recognition scheme and employee awards
- Refer to a friend scheme
Detailed job description and main responsibilities
Your responsibilities as a Deputy Service Manager:
- Ensuring that our service users are at the heart of everything we do.
- Working positively and collaboratively with other colleagues within the team.
- Work within and implement our policy and procedure, including confidentiality and safeguarding.
- Have a sound understanding and experience of CQC requirements and clinical governance and the knowledge and skills to meet their requirements.
- Develop and maintain good working relationships with all key stakeholders.
- Commitment to the delivery of high-quality care.
- Has a demonstrable belief in a values-led approach whilst working with service users.
- In-depth knowledge and understanding of the complex needs faced by service users.
- Has excellent organisational and communication skills.
- Ensure a ‘person-centred’ approach is at the forefront in everything we do.
- Have a ‘can do’ attitude with a hands-on approach with dedication and commitment.
- Responsible for working towards and meeting the service targets and objectives.
DBS Disclosure: Northern Healthcare follows safer recruitment when recruiting staff for all roles within the company and it is important that all applicants are aware of individual responsibilities when working with vulnerable adults, whilst promoting safeguarding of our service users.
Deputy Service Manager - Chester employer: Northern Healthcare
Northern Healthcare is an exceptional employer, offering a supportive and compassionate work environment for those dedicated to making a difference in the lives of individuals with mental health challenges and learning disabilities. Located in Chester, our Beck House facility provides a unique opportunity for professional growth through ongoing training and development, alongside a competitive salary and generous benefits including private healthcare options and an employee assistance programme. Join us to be part of a team that values leadership, collaboration, and a person-centred approach to care, ensuring that our service users are always at the heart of what we do.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Service Manager - Chester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Northern Healthcare.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Northern Healthcare!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Northern Healthcare, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Northern Healthcare or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Deputy Service Manager - Chester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Northern Healthcare:Before hitting send, make sure to tailor your application specifically to Northern Healthcare! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Northern Healthcare
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
