At a Glance
- Tasks: Schedule and dispatch emergency works, ensuring safety and efficiency.
- Company: Join Northern Gas Networks, a leader in gas delivery and community safety.
- Benefits: Competitive salary, bonus, generous leave, and flexible benefits.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, adaptability, and teamwork skills required.
The predicted salary is between 29286 - 29286 £ per year.
Salary from £29,286 + Up to 5% Bonus
Permanent, 40 Hours Per Week
Based at Doxford Park, Sunderland
Keeping communities safe, one call at a time. Join our dynamic Dispatch Team at Northern Gas Networks (NGN) as an Emergency Works Scheduler. This role is central to our operations, acting as the key contact between our customers and field-based Gas Operatives. You will be responsible for scheduling and dispatching both emergency and non-emergency work, ensuring safety, efficiency, and compliance with OFGEM standards.
Working pattern: Monday to Friday, working 8.5-hour shifts (excluding meal breaks) between 08:00 and 20:00. During peak periods, you will be required to work approximately one in four Saturdays, with a weekday rest day provided in return.
In this role you will:
- Deliver first-class customer service to internal and external customers by overseeing the activities of all field-based staff to ensure they comply with field procedures.
- Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency are delivered.
- Operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events.
- Communicate effectively with all customers including field-based personnel and Site Managers.
- Work within, and promote the philosophy of safe team working, innovative thinking and putting the customer first.
We are looking for:
- Flexibility to work alternating shifts, including weekends, bank holidays, and evenings.
- Ability to thrive in a fast-paced, customer-facing environment.
- Strong Microsoft Office skills and quick adaptability to new systems.
- Excellent communication, prioritisation, and decision-making skills.
- A collaborative team player with a focus on safety and service.
Why join NGN?
- Salary from £29,286 per annum.
- Up to 5% Bonus per annum.
- 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period.
- Occupational sick pay available after the first 2 calendar days of statutory sick pay.
- Generous stakeholder pension scheme, doubling your contribution, up to 10%.
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service.
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
About NGN: We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women's/Roots & Resonance/Parents & Carers/Ability Matters) to ensure we reflect and uplift the communities we serve.
Next Steps: Simply click ‘Apply' and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place end of October. If you require any adjustments during the recruitment process, please contact our Recruitment Team.
Emergency Works Scheduler in York employer: Northern Gas
At NGN, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values innovation and community focus. Our hybrid working model based in Thorp Park, Leeds, allows for flexibility while providing opportunities for professional growth through exposure to senior stakeholders and complex financial decision-making in the energy sector. With competitive salaries, generous benefits, and a commitment to employee well-being, NGN is dedicated to fostering a rewarding environment for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Works Scheduler in York
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Northern Gas that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Northern Gas face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Emergency Works Scheduler in York
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Northern Gas
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Northern Gas is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
