At a Glance
- Tasks: Join us as a Customer Engineering Apprentice and help make homes safe with gas solutions.
- Company: Northern Gas Network, committed to safety, innovation, and diversity.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a generous pension scheme.
- Other info: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Why this job: Step into a rewarding engineering career while supporting your community.
- Qualifications: GCSE Maths, English, and Science at grades 4-9; full UK driving licence required.
The predicted salary is between 18000 - 25000 £ per year.
2-year Fixed Term Contract - Travelling across the network 40 Hours per week. Travelling to our York Training Centre is required (accommodation available). Start date 14 September 2026.
You might not see many women in engineering roles like this, but that's changing – and this could be your opportunity to step into it. When something isn't right with the gas in someone's home, you're the person who can help make it safe. You'll figure out what's happening and take action to fix the problem, and keep customers reassured throughout. It's a role that takes technical skill, but also confidence, calm thinking, good judgement, and clear communication.
As a Level 3 Customer Engineering Apprentice in gas networks, you'll blend classroom learning with hands-on experience. You'll work alongside experienced engineers in customers' homes, while building your knowledge and skills at our York Training Centre. As you develop, you'll take on the work carried out by our Service Beyond the Meter team, from repairs & maintenance to installations in customers' homes. You'll also support people in more vulnerable situations, supporting those who may be older, unwell, or unsure of how to fix their boiler. It's about taking the time to listen, explaining things clearly and making sure they feel safe in their own home.
You don't need to have it all figured out from day one. This is a role where you'll grow in confidence, build practical skills, and develop with a strong support network around you. And after 2 years, you'll be ready to step into the role fully, using your skills to support customers when it matters most. The future of Northern Gas Network looks a lot like you. You don't need experience in this kind of role to get started. What matters is that you're ready to learn and open to a new challenge.
Just as important as the practical side is how you deal with situations and support customers:
- Looking at the situations and working out the right next step
- Working carefully and making good decisions
- Learning by doing and getting involved in the practical side of the job
- Working through problems and finding a way forward
- Showing up ready to learn and being dependable
- Turning up ready and taking responsibility for your work
Because people will be relying on you, it's important to be someone who stays focused and follows things through with care.
What you'll need to get started
We'd encourage you to apply if you:
- Are ready to take your first steps into a career in Gas Engineering
- Are aged 18 or over by the start of the programme
- Have GCSE Maths, English, and a Science at grades 4 to 9, or equivalent
- Have a full UK manual driving licence
- Live within 45 minutes of the advertised location
- Finished all other apprenticeships by the time you start
This is a practical role, so you'll need to be comfortable to:
- Wear the required PPE
- Work outdoors in all weather conditions
- Work with tools and equipment
- Follow our safety equipment policies
Why join NGN?
- 25 days of annual leave, plus recognised bank holidays and 2 extra half-days over the Christmas period
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women's/Roots&Resonance/Parents&Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps
Applying is straightforward. Just click apply and answer a few essential questions. We want to get to know the person behind the application, so we'll ask a few extra questions to help us understand how you think and approach different situations. We aim to review applications quickly, with interviews scheduled for mid-July. Please bring your qualification certificates to the interview. We're working to inspire more women to start their journey into engineering, while keeping our opportunities open for everyone to apply. We're committed to making our recruitment process accessible. If you need any support or adjustments along the way, please contact our Recruitment Team.
Customer Engineering Apprentice - Women in Gas in Withernsea employer: Northern Gas
At Northern Gas Networks, we pride ourselves on being an inclusive employer that champions diversity and supports the growth of our employees. As a Customer Engineering Apprentice, you'll benefit from a robust training programme at our York Training Centre, alongside hands-on experience in the field, all while enjoying generous leave, a strong pension scheme, and family-friendly policies. Join us in making a difference in the community while developing your skills in a supportive environment that values your contributions and encourages your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Apprentice - Women in Gas in Withernsea
✨Tip Number 1
Get to know the company! Research Northern Gas Network and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves supporting customers, being able to explain technical issues clearly is key. Try role-playing with friends or family to build your confidence in discussing complex topics simply.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you've had to think on your feet or resolve an issue. This will demonstrate your ability to handle real-life situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Customer Engineering Apprentice - Women in Gas in Withernsea
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to know the real you, so don’t be afraid to share your thoughts and experiences that make you unique.
Show Your Enthusiasm:Make sure to express your excitement about the role and the opportunity to learn in gas engineering. We love seeing candidates who are eager to dive into this field and grow with us!
Highlight Relevant Skills:Even if you don’t have direct experience, think about any skills or experiences that relate to the role. Whether it’s teamwork, problem-solving, or communication, show us how you can bring value to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get to know you better. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Northern Gas
✨Know Your Stuff
Familiarise yourself with the basics of gas engineering and the specific role you're applying for. Brush up on key concepts, safety protocols, and the importance of customer service in this field. This will show your enthusiasm and readiness to learn.
✨Showcase Your Soft Skills
Since this role involves working closely with customers, be prepared to discuss how you handle communication and problem-solving. Think of examples where you've shown calmness under pressure or helped someone feel reassured in a tricky situation.
✨Dress for Success
Even though this is a practical role, first impressions matter! Dress smartly for your interview, showing that you take the opportunity seriously. It’s also a good idea to wear something comfortable, as you might be asked to demonstrate your hands-on skills.
✨Ask Thoughtful Questions
Prepare a few questions about the apprenticeship programme and the company culture. This shows your genuine interest and helps you understand if this is the right fit for you. Ask about the support you'll receive and opportunities for growth during your time there.
