At a Glance
- Tasks: Kickstart your career as a Customer Engineering Apprentice, helping people with gas-related issues.
- Company: Join Northern Gas Networks, a leader in delivering gas safely to millions.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a generous pension scheme.
- Other info: Hands-on role with excellent career growth opportunities and supportive training.
- Why this job: Make a real difference in your community while learning valuable skills.
- Qualifications: Must be 18+, with GCSEs in Maths, English, and Science.
2-year Fixed Term Contract - Travelling across the network. 40 Hours per week. Travel to our York Training Centre is required (accommodation available). Start date 14 September 2026.
Ever wondered who helps people feel safe when gas issues arise? Well, it could be you. We’re looking for people who are ready to kickstart a career as a Customer Engineering Apprentice in our gas network. This is work that matters, protecting people, homes, and communities every day.
As a Level 3 Customer Engineering Apprentice at Northern Gas Networks, you’ll attend a range of callouts to assess what’s happening and take the right action. You’ll support customers when something's not right in their home, helping to resolve gas-related issues safely and effectively. You’ll learn by doing the job onsite, backed up by structured learning at our Training Centre. With support from experienced engineers, you’ll build the practical skills and judgement needed for the role. As your skills grow, you’ll take on a wider range of work like that carried out by our Service Beyond the Meter Team, including maintenance, repairs, and installations in customers’ homes.
A key part of the role is supporting vulnerable customers. This could be someone who is elderly, unwell, living alone, or unsure of what to do when a gas cooker goes wrong. You’ll take the time to listen, explain what’s happening and reassure customers, to make them feel safe and supported before you leave. In some situations, you’ll adapt your approach to give extra care, working alongside emergency services and other NGN teams to make sure the right support is in place.
Once qualified, you’ll be able to handle a wide range of essential gas works and emergency callouts across the network when it matters most.
So, what does it take? You need to be someone who can show the skills needed to step into serious situations and take responsibility for doing the job properly. You don’t need a background in gas or engineering. We’ll give you the training. What matters most is your attitude. You’ll be someone who:
- Stays calm and focused under pressure
- Takes procedures seriously and understands why they matter
- Can make sound decisions based on what’s in front of them
- Is comfortable with hands-on work and keen to learn
- Works well with others and communicates confidently
- Is dependable, on time and takes pride in doing the job properly
You’ll need to work within set processes and regulations, which means discipline and attention to detail are essential.
Here’s what we’ll need from you before you apply, make sure you can say yes to the following:
- Keen to build a career in Gas Engineering
- Aged 18 or over by the start of the programme
- GCSE Maths, English, and a Science at grades 4 to 9, or equivalent
- Have a full UK manual driving licence
- Live within 45 minutes of the advertised location
- Finished all other apprenticeships by the time you start
This is a hands-on role, so you’ll need to be comfortable:
- Wearing PPE and working safely within set procedures
- Working outdoors in all weather conditions
- Carrying out practical work
- Following our clean-shaven policies
Why join NGN?
- 25 days of annual leave, plus recognised bank holidays and 2 extra half-days over the Christmas period
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
About NGN: We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents&Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps: Applying is straightforward. Just click apply and answer a few essential questions. We want to get to know the person behind the application, so we’ll ask a few extra questions to help us understand how you think and approach different situations. We aim to review applications quickly, with interviews scheduled for mid-July. Please bring your qualification certificates to the interview. We’re committed to making our recruitment process accessible. If you need any support or adjustments along the way, please contact our Recruitment Team.
Customer Engineering Apprentice - Gas Network in Withernsea employer: Northern Gas
At Northern Gas Networks, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Engineering Apprentice, you'll benefit from hands-on training alongside experienced engineers, generous annual leave, and a robust pension scheme, all while making a meaningful impact in your community. Our commitment to equality, diversity, and inclusion ensures that every team member feels valued and empowered to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Apprentice - Gas Network in Withernsea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northern Gas Networks. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and problem-solving. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show your passion for the role! During the interview, share why you’re excited about becoming a Customer Engineering Apprentice. Talk about your eagerness to learn and how you can contribute to keeping customers safe and supported. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if this is the right fit for you too!
We think you need these skills to ace Customer Engineering Apprentice - Gas Network in Withernsea
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know the real you, so don’t be afraid to share your experiences and what makes you tick.
Show Your Enthusiasm:Make sure to express your eagerness to kickstart a career in gas engineering. Highlight why this role excites you and how you can contribute to our mission of keeping communities safe.
Tailor Your Responses:Read the job description carefully and align your answers with what we’re looking for. Use specific examples that demonstrate your skills and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Northern Gas
✨Know Your Stuff
Before the interview, brush up on the basics of gas safety and engineering principles. Even though you don’t need a background in this field, showing that you’ve done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Showcase Your People Skills
Since this role involves supporting vulnerable customers, be prepared to discuss how you would handle sensitive situations. Think of examples from your past where you’ve shown empathy and effective communication, as these qualities are crucial for the job.
✨Stay Calm Under Pressure
The interview may include scenario-based questions to assess how you react in high-pressure situations. Practice staying calm and focused while explaining your thought process. This will show that you can handle emergencies effectively, which is key for a Customer Engineering Apprentice.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
