At a Glance
- Tasks: Kickstart your career as a Customer Engineering Apprentice, helping people with gas-related issues.
- Company: Join Northern Gas Networks, a leader in delivering gas safely to millions.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a generous pension scheme.
- Other info: Work outdoors, learn from experienced engineers, and grow your skills.
- Why this job: Make a real difference in your community while gaining hands-on experience.
- Qualifications: Must be 18+, with GCSE Maths, English, and Science at grades 4-9.
2-year Fixed Term Contract - Travelling across the network. 40 Hours per week. Travel to our York Training Centre is required (accommodation available). Start date 14 September 2026.
Ever wondered who helps people feel safe when gas issues arise? Well, it could be you. We’re looking for people who are ready to kickstart a career as a Customer Engineering Apprentice in our gas network. This is work that matters, protecting people, homes, and communities every day.
As a Level 3 Customer Engineering Apprentice at Northern Gas Networks, you’ll attend a range of callouts to assess what’s happening and take the right action. You’ll support customers when something's not right in their home, helping to resolve gas-related issues safely and effectively. You’ll learn by doing the job onsite, backed up by structured learning at our Training Centre. With support from experienced engineers, you’ll build the practical skills and judgement needed for the role. As your skills grow, you’ll take on a wider range of work like that carried out by our Service Beyond the Meter Team, including maintenance, repairs, and installations in customers’ homes.
A key part of the role is supporting vulnerable customers. This could be someone who is elderly, unwell, living alone, or unsure of what to do when a gas cooker goes wrong. You’ll take the time to listen, explain what’s happening and reassure customers, to make them feel safe and supported before you leave. In some situations, you’ll adapt your approach to give extra care, working alongside emergency services and other NGN teams to make sure the right support is in place.
Once qualified, you’ll be able to handle a wide range of essential gas works and emergency callouts across the network when it matters most.
So, what does it take? You need to be someone who can show the skills needed to step into serious situations and take responsibility for doing the job properly. You don’t need a background in gas or engineering. We’ll give you the training. What matters most is your attitude. You’ll be someone who:
- Stays calm and focused under pressure
- Takes procedures seriously and understands why they matter
- Can make sound decisions based on what’s in front of them
- Is comfortable with hands-on work and keen to learn
- Works well with others and communicates confidently
- Is dependable, on time and takes pride in doing the job properly
You’ll need to work within set processes and regulations, which means discipline and attention to detail are essential.
Here’s what we’ll need from you:
- Keen to build a career in Gas Engineering
- Aged 18 or over by the start of the programme
- GCSE Maths, English, and a Science at grades 4 to 9, or equivalent
- Have a full UK manual driving licence
- Live within 45 minutes of the advertised location
- Finished all other apprenticeships by the time you start
This is a hands-on role, so you’ll need to be comfortable:
- Wearing PPE and working safely within set procedures
- Working outdoors in all weather conditions
- Carrying out practical work
- Following our clean-shaven policies
Why join NGN?
- 25 days of annual leave, plus recognised bank holidays and 2 extra half-days over the Christmas period
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.
About NGN: We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents&Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps: Applying is straightforward. Just click apply and answer a few essential questions. We want to get to know the person behind the application, so we’ll ask a few extra questions to help us understand how you think and approach different situations. We aim to review applications quickly, with interviews scheduled for mid-July. Please bring your qualification certificates to the interview. We’re committed to making our recruitment process accessible. If you need any support or adjustments along the way, please contact our Recruitment Team.
Customer Engineering Apprentice - Gas Network in Newcastle upon Tyne employer: Northern Gas
At Northern Gas Networks, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and community impact. As a Customer Engineering Apprentice, you'll receive hands-on training alongside experienced engineers, ensuring you develop the skills needed to make a real difference in people's lives while enjoying generous benefits like 25 days of annual leave and a robust pension scheme. Our commitment to equality, diversity, and inclusion, combined with our focus on safety and innovation, makes NGN a rewarding place to build your career in gas engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Apprentice - Gas Network in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northern Gas Networks. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on common questions like how you handle pressure or work in teams. The more comfortable you are talking about your experiences, the better you'll perform when it counts.
✨Tip Number 3
Show your passion! When discussing your interest in gas engineering, share why you want to make a difference in people's lives. Highlight any relevant experiences, even if they're not directly related to gas, to demonstrate your commitment to helping others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re professional and keen on the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Engineering Apprentice - Gas Network in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know the real you, so don’t be afraid to share your experiences and what makes you tick.
Show Your Enthusiasm:Make sure to express your eagerness to kickstart a career in gas engineering. Highlight why this role excites you and how you’re ready to learn and grow with us at Northern Gas Networks.
Tailor Your Responses:Read the job description carefully and align your answers with what we’re looking for. Mention specific skills or experiences that relate to the responsibilities of the Customer Engineering Apprentice role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Northern Gas
✨Know Your Stuff
Before the interview, make sure you understand the basics of gas engineering and the role of a Customer Engineering Apprentice. Familiarise yourself with common gas-related issues and how they impact customers. This will show your genuine interest in the field and help you answer questions confidently.
✨Showcase Your Soft Skills
Since this role involves supporting vulnerable customers, be prepared to discuss your communication skills and how you handle pressure. Think of examples where you've had to stay calm in tough situations or helped someone feel reassured. This will demonstrate that you can connect with customers effectively.
✨Dress for Success
Even though this is a hands-on role, first impressions matter! Dress smartly for the interview to show that you take the opportunity seriously. It doesn’t have to be formal, but looking neat and presentable will help you stand out.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process, the team you'll be working with, or how success is measured in the role. Asking insightful questions shows that you're engaged and genuinely interested in the position.
