At a Glance
- Tasks: Deliver exceptional customer service and manage gas connection projects from start to finish.
- Company: Join Northern Gas Networks, a leader in delivering gas to millions across the North East.
- Benefits: Enjoy a competitive salary, annual bonus, generous leave, and flexible benefits.
- Other info: Full training provided; great opportunities for career growth and development.
- Why this job: Make a real impact by guiding customers through their journey with us.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
The predicted salary is between 29286 - 29286 £ per year.
Fixed Term Contract 18 Months
40 Hours Per Week
Up to 5% Bonus
Hybrid Working Based at our offices in Thorpe Park, Leeds
Deliver great customer outcomes and support key connections projects from start to finish. As a Connections Customer Advisor for Northern Gas Networks (NGN), you will be at the heart of delivering seamless gas connection projects from start to finish. You will take ownership of the design and quotation process, producing accurate, compliant solutions that meet both technical standards and commercial needs, all while putting the customer first.
Working across a varied mix of standard, non-standard and diversion projects, you will manage timelines, produce clear and competitive quotes, and act as the single, trusted point of contact throughout the customer journey. It’s a fast-paced, hands-on role where your attention to detail, ability to juggle priorities and commitment to great customer service will make all the difference; keeping projects on track and customers informed every step of the way.
In this role you will:
- Deliver high-quality customer service throughout the connections process
- Produce accurate, compliant designs and quotations for connection works
- Act as a single point of contact, guiding customers through their journey
- Ensure GSOS standards (4, 5 & 6) are met and minimise lead times
- Manage customer queries and complaints through to resolution
- Carry out audit corrections and respond to error/expiry reports promptly
- Work collaboratively across teams to support delivery and improvements
- Contribute ideas and feedback to support continuous improvement initiatives
We are looking for:
- Strong customer service experience
- Ability to build effective relationships with internal and external stakeholders
- Strong organisational skills and ability to work to deadlines
- Understanding of end-to-end customer or process delivery
- Attention to detail and commitment to high-quality work
- Proficient in Microsoft Office applications
Please note full training will be provided.
Desirable - Knowledge of SAP tools, alongside an understanding of connections design principles, industry standards, and GSOS and pricing principles.
Why join NGN?
- Salary from £29,286 per annum
- Annual bonus of up to 5%, recognising your contribution and performance
- 25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period
- Occupational sick pay available after the first 2 calendar days of statutory sick pay
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
- Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps
Simply click Apply and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of July. If you require any adjustments during the recruitment process, please contact our Recruitment Team.
Connections Customer Advisor in Leeds employer: Northern Gas
Northern Gas Networks (NGN) is an exceptional employer that prioritises employee well-being and professional growth. With a strong commitment to customer service, NGN offers a supportive work culture, flexible benefits, and generous leave policies, all while fostering a diverse and inclusive environment. Located in the vibrant Thorpe Park, Leeds, employees enjoy a hybrid working model and the opportunity to contribute to meaningful projects that impact millions of homes and businesses across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Connections Customer Advisor in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Northern Gas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Northern Gas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Connections Customer Advisor in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Northern Gas.
How to prepare for a job interview at Northern Gas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Northern Gas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Northern Gas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
